ServiceNow IT Leadership Professional Certificate

Bachelor of Commerce - BCom

Managed the Data Collection and Verification (DCAV) process to ensure accuracy and consistency in provider information across healthcare systems. Handled the upload and update of provider demographic and contract data, enabling seamless access and appointment scheduling through online directories. Collaborated with U.S.-based hospitals and resolved process-related issues through direct client interaction, while meeting stringent turnaround times (TAT). Verified member eligibility details, corrected discrepancies, and maintained clean, up-to-date records to support efficient healthcare administration.

Accounts Receivable Analyst

Delivered technical and sales support to international customers across a wide range of web products including domains, hosting, SSL, email services, and servers. Resolved website and server errors, configured DNS and email clients, and supported both Linux and Windows hosting environments. Ensured seamless user experience through effective troubleshooting and customer engagement.

Process Associate

Driving operational excellence in global procurement through strategic sourcing, contract lifecycle management, and digital transformation. I specialize in optimizing source-to-contract processes and implementing procurement systems that boost efficiency and cost savings. Experienced in cross-regional collaboration across the Americas and EMEA, with a strong track record of enabling seamless BPO integration and SLA compliance. Known for building analytical tools and leading training programs that strengthen procurement capabilities.

• Led BPO integration workshops across 2 continents, standardizing processes for multimillion-dollar spend
• Built real-time sourcing dashboards, accelerating decision-making by 30%
• Managed 50+ RFQ-to-contract cycles annually with full compliance
• Cut vendor onboarding time by 25% through Ariba optimization
• Trained and certified peers on Icertis CLM platform
• Delivered zero client escalations with consistent operational performance

Managerial Trainee

Oversee day-to-day operations in international messaging support, focusing on technical resolution, customer experience, and process excellence. Drive performance metrics, manage client escalations, and contribute to strategic business reviews. Support cross-functional responsibilities including quality assurance, training, and workforce planning.

Process Developer (Tech Lead)

I help businesses grow by turning SEO into a profit engine. With 7+ years in digital marketing, I specialize in building SEO systems that deliver measurable results, technical audits that uncover hidden issues, keyword strategies that capture intent, content frameworks that drive traffic, and performance tracking that keeps growth accountable. My focus is always business outcomes, not vanity metrics. Rankings and traffic matter, but only when they connect directly to leads, revenue, and long-term compounding growth. Beyond consulting, I’m building digital products that package SEO knowledge into ready-to-use assets. The goal is simple: make SEO execution faster, smarter, and scalable for businesses that want more than surface-level wins. I simplify complexity, cut through noise, and create systems that make search a driver of real growth.

Ravi teja P

Weekdays for the 9–5. Weekends for building. Domainer, AI enthusiast & internet nerd.