Innovating with Data and Google Cloud

Introduction to Large Language Models

Introduction to Responsible AI

Understanding Google Cloud Security and Operations

Infrastructure and Application Modernization with Google Cloud

PRINCE2® Foundation Certification Training

PRINCE2® Foundation and Practitioner Certification Training

Introduction to Generative AI

Generative AI Fundamentals

Introduction to Digital Transformation with Google Cloud

Bachelor of Engineering (B.E.)

Cluster Manager

We at Bigonet Technologies have a compelling Mobile Cloud solution for Education and Training.The solution is a cloud system that teachers can use to create multimedia lessons and quizzes with automatic marks management, all with a few clicks.  The time saved for faculty and students alike is huge giving them the much needed advantage to multitask in today's very competitive environment.

Mobile Cloud Sales Executive

Solutions Consultant

Technical Business Analyst

Marketing And Sales Exec

v-Rep

As an Independent Consultant for CCS, I led the transition to a new workforce management system (Calabrio) for over 1,000 users across multiple teams. I began by defining clear objectives and creating a detailed project plan with milestones, timelines, and a budget forecast. I worked closely with stakeholders, aligning their expectations through regular status updates and transparent communication.

To ensure timely delivery, I facilitated cross-team collaboration, holding weekly check-ins to address challenges and keep everyone aligned. I drove adoption and minimised resistance by developing targeted training programs and mentoring change champions. Despite the complexities, the project was delivered on schedule and within budget, resulting in an 18% improvement in service levels and first contact resolution rates. This experience solidified my ability to manage large-scale transformations while fostering team alignment and operational efficiency.

Workforce Management Consultant

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. High-achieving Sr Data Analyst for over 5 years, well-versed in evaluating current business conditions and devising forward-thinking plans to bring about needed change and keep companies agile in changing marketplaces. Proven experience in managing change programmes and understanding of call centre dynamics expertise with in-depth knowledge of business standards, competitors and HR procedures. Enterprising and hardworking with excellent follow-through.
* 		Genesys Administration
* 		Capacity Planning and consulting
* 		Forecasting
* 		Conflict management
* 		Incident management
* 		Data Consultant
* 		MI and Analysis of Real time data
* 		Strategic Initiatives

Capacity Planning Manager

Analytics led Digital transition for one of the largest‬
‭ Insurance company in USA‬
‭ She orchestrated Global Cloud Contact Center migrations (Genesys Cloud &‬ Amazon Connect) as a leading Transformation & Operations Specialist,‬driving seamless project delivery from discovery to post-production support‬ uncovering inefficiencies in WFM cycle. Her expertise ensured both onshore‬‭ and offshore operations run like clockwork, leading to a stellar track record‬ of successful large-scale implementations.‬ Piloted implementation of a new WFM solution, for a large energy‬retailer company in Australia‬
‭Boosted productivity by 10% by streamlining workflows and aligning staffing‬ levels with workload demands.‬Proactively identified and addressed workforce challenges through‬ comprehensive data analysis and insightful recommendations.‬
Advanced WFM software to create accurate forecasts, develop‬ scheduling models, and track key performance indicators.‬Delivered projects on time and within budge

Management Consultant

I am a digital thinker and creator

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