Project Management Professional

- Lead strategy, operations, and governance for the Park District’s Workforce Development Division, encompassing recruitment, training compliance, talent pipeline development, and performance infrastructure. - Spearheaded the design and implementation of the Success Center LMS governance protocols, introducing multi-tiered role access, performance tracking, and interdepartmental compliance alignment. - Launched the CPD Grows newsletter and internal knowledge-sharing systems to expand communication of professional development opportunities and compliance updates. - Architected internal career pathway strategies, including the Career Pathway Coordinator role and the Leadership & Management Academy, linking development offerings to succession and retention planning. - Designed and executed the department’s performance improvement system, enabling proactive identification of talent needs and departmental gaps through metrics and dashboards. - Developed and led operational policies such as 

Deputy Director, Workforce Development

- Served as strategic lead for the agency’s Workforce Opportunity Resource Center (WORC), managing workforce initiatives across six employment programs supporting CHA residents and low-income job seekers. - Designed and implemented the agency’s Workforce Development Program Guide, standardizing service phases, eligibility pathways, documentation templates, and provider expectations across all contracted programs. - Managed a workforce development budget exceeding $4.5M annually, overseeing fiscal allocations, vendor reimbursements, and cost-efficiency tracking to ensure compliance with federal and local funding requirements. - Supervised contract performance and monthly reporting for 10+ external service providers, utilizing CMTS and SharePoint to monitor KPIs tied to WIOA outcomes, placement rates, subsidized employment, and participant retention. - Directed operational alignment between CHA employment services and regional workforce partners (e.g., CCWP, AJCs), streamlining referral 

Manager, Workforce Development

- Designed and delivered Measurable Skill Gains (MSG) training programs, including user guides and instructional videos, to improve staff compliance and understanding of WIOA performance metrics. - Collaborated with program and case management staff to refine internal tracking processes, resulting in greater data integrity and measurable improvements in federal reporting outcomes. - Supported grant performance monitoring, root cause analysis, and corrective action planning for Title I Adult, Dislocated Worker, and Youth programs. - Created crosswalks between federal indicators and local systems to ensure accurate reporting of educational attainment and occupational progress. - Provided hands-on technical assistance for data validation, system entry, and interpretation of performance indicators across departments.

Performance Analyst

ETPL Specialist

Operations Manager

Manage State Eligible Training Provider List(ETPL) eligibility review and approval process for statewide training programs for all 19 Local Workforce Development Areas (LWDAs) throughout the State of Georgia. Develop communication infrastructure to disseminate the State ETPL, including performance and cost information, to the general public and all 19 LWDAs throughout the State of Georgia. Develop and implement biennial application and review process for maintaining performance and cost information reporting of WIOA Title 1-B funded training programs. Execute project planning and management activities to implement corrective actions and best practices to enhance ETPL policies and procedures. Apply customer relationship management techniques to drive high-quality stakeholder management with key stakeholders of ETPL operations, including; USDOL State Director of Apprenticeship, Technical College System of Georgia Representatives, Training Providers, and LWDAs. Apply process analysis meth

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