Architecting Big Data Applications: Real-Time Application Engineering

Learning Kubernetes

Create, configure, and manage identities

Kubernetes: Monitoring with Prometheus

Hands-On PyTorch Machine Learning

Describe cost management in Azure

 IT Fundamentals for Cybersecurity Specialization

Cybersecurity Compliance Framework & System Administration

PADI Open Waters

pandas Essential Training

Network Security & Database Vulnerabilities

Certified ScrumMaster (CSM)

Introduction to Cybersecurity Tools & Cyber Attacks

Learning the Packet Delivery Process

Certified Scrum Product Owner (CSPO)

Case study: Design solutions that align with security best practices and priorities

Advanced SQL for Query Tuning and Performance Optimization

Deep Learning: Model Optimization and Tuning

Cybersecurity Roles, Processes & Operating System Security

Describe features and tools for managing and deploying Azure resources

Meals-On-Wheels service delivers meals Toa Payoh Centre     : Serves elderly residing in Toa Payoh and surrounding neighbourhoods. Roles Each MOW team usually consists of a driver (need to use own vehicle) and a runner (deliver meals to doorstep)

Meals-On-Wheels service delivers meals

O Levels

Primary School

Diploma in Business Studies - Tourism & Hospitality

Bachelor of Business in Tourism Management

F5 Managed Security Services / Distributed Cloud Security: Silverline DDoS,WAF, Shape BotDefense, Volterra Edge
Sectors: Enterprise BFSI, Commercial Public SI, Partners PMO, BPO, VAR & Digital Consulting
Joined during Pivotal of Pre to Post Covid. Only CS APJ lead then

•	Reports to SVP SOC an CS Team Lead. Core deliverables: EBRs, Phased Deployment Trackers, Configuration Reports, CTAs, QBRs, SLAs, Escalate/De-escalate, RCA, Product CFR, Remedies, BAU workshops, CVEs
•	Scaled Agile for scale-up multi env. i.e Preprod, SIT, DEV, UAT, prod 
•	Phased deployments with project tracker of WAF tuning phases and product feedback (SAFe)
•	Troubleshoot customer's windows env. remotely using mac. VAPT, WAF fine tune. CVE
•	Qty of Accts: Cira 75 and Peaked at 95 with Gainsight RPA, Mid to High Tech Touch
•	Onboarding pre-requisites

Achievements:
•	Trained in Israel, Tel Aviv. Key APJ Tactical partner of SOC in Warsaw, Poland.
•	Only CS APJ. Mentor under SV Academy. Promoted from CEM to CSM APJ
•

CEM to Customer Success Manager APJ - Distributed Cloud Security Services

• Leadership team for sales training, coaching and execution at last stage of closure
• Coaching GM, led sales team segment and sectors strategise
• Advocate of 'Doing The Right Thing' @ Sales 
• Hunting and used case PoC generation, brought in prospects from nett 0. 
• High Lead Conversion with Low ethical related risk factors to ensure Customer Success
• Trusted Advisor by Customers
• Proven with successful track records, sales, domain and GTM experiences in previous roles: https://www.ttgasia.com/2017/10/05/traveltek-feeds-se-asia-tech-hunger-with-spore-office/
• Take the lowest sales pay to 'Walk the Walk' and 'Talk the Talk' and encourage Fair & Ethical Team Spirit

Principal Consultant - Services

International Player Development Manager

• New Company scaling, spin-off from Pytheas Infosys. Resource scaling. Transformational leadership
• Technical and applications troubleshooting. Pricing & Project deliverables profit margin advisor.
• Recruit, mentor and develop frontline sales hires from 0. Conflict management.
• Product testing and used case generator - OCR, MRZ and core product for business case on product priorisation planning with CN ENG team
• C-Suite and new sales hire fit check and Due Diligence process
• Execution and Reality Check: Fact check metrics set by C-Suite are SMART and assist sales team to achieve set targets

Consultant (Industry Domain Expert)

•	Partners' Growth & Strategic Account Management. Presales upsell and cross sell 
•	Cards and Major Payment Institute (MPI) solutioning. Support and VAS
•	Dual functional role as CGM & csm.row (Rest of World) profile, managed Freshdesk tickets. Operating at 3 profiles daily
•	Skills practiced include Account Management, Financial Technology , Management Consulting, Technical knowledge, Technology Solutions
•	Led 2 great CS in PH and cross functional support to operational and tech team mates

Achievements:
•	Trusted advisor. Brought in additional orders, chased for pending payments and invoices.
•	Built up baselines for Presales pre-requisites for cross sell and key API docs and webhooks KB
•	Assisted client on whitelisting for testing on gone-live used case generation for expansion potentials
•	Built up tracker for Strategic account weekly sync to drive Business Outcomes 
•	Created baselines for accounts prioritisation logics based on Revenue and Tech Touch level via RPA, Hybrid or A

Director, Client Growth

Casino Marketing Executive (Business Development)

•	Reports to VP Global SE & CS and VP Sales APAC. Sectors: Crypto & BFS. Strategic Enterprise & BFS US$47mil. 1st and only SG CS
•	Trained up Costa Rica CSM via coach-Player & Strategic. Assist a NUS Data Science Graduate in placements with HDB and VISA. Testimonials on-demand.
•	192% attainment OTE. TAS & CHAMP methods
•	Account ACV Segregation and Tech Touch tiering for APAC
•	Technical Values to Customer: Fact Find a 404 error to 500. Identify a rate limiter optimisation potential via Partner’s Platform
•	Templates builder: CS Onboarding Framework, Customer Churn Survey, CSAT Survey
•	Build up onboarding TTV Framework. Provide visibilities to TTV for APAC
•	Strategize with Sales on Customer State Adoption Journey RoadMap. Pilot BI SWOT 
•	Pilot SBR based on Client’s ROIs via KPIs & Business Case PoV 
•	Buillt up APAC product Roadmap prioritization with business case financials for expansion
•	Pilot Q-to-Q Comparisons for No. of Tickets, Tickets Closure Cycle, Types of Tickets, CFR A

Customer Success Director, APAC

•	Joined as Pioneer (SG Staff #1) to set up APAC office. Grew team to 3 in SG, 1 in HK. Moment when your CEO believes in you and give you a larger opportunity to bring his product / invention to Markets! :)
•	Prospecting, Qualify, Consultative and Value upselling via NEAT, SPIN & MEDD(P)IC
•	Presales (SoW), Web design + Wireframe BTO, RFP, MSA & SLAs
•	IB Engine, BTO, Scripted, CMS Cache, White Label, Middleware 
•	Lead discovery workshops with customer leadership to understand goals and challenges
•	Document and present insights with solutions for customer goals
•	Create high-quality deliverables on strategic MSA. Multi-year roadmaps and business case
•	Prototypes and wireframes product owner, Travel SEO SEM Advisor for clients. Tie up with SEO
•	Project Agile and SCRUM processes. UAT, API integration Testing GET & POST
•	Project manage 5 to 9 months, Implementation, config, Go-Live Training, usage and lifecycle
•	40-60% travelling. 30/60/90 days Call to Action. APAC P&L reporting, SW

Regional Business Development Manager (APAC)

•	Reports to CEO. Took 20% base pay cut from previous corporate and listed cruises companies to learn Tech.
•	BD and AM of HR Solutions Technology Provider - ePayroll, eClaims, eLeaves, eTimeclock
•	RFP, RFI, new localization, GTM expansion payroll and leaves advisor, due diligence and regulations 
•	SPIN sales methodologies. Presales and commercials MSA negotiations. Pain points scope
•	Smooth handover to On-boarding & Implementation Teams, Training and Customer Success 
•	Usage ramping and accounts management. Adopt Kanban + SCRUM for project 
•	SG & HK accounts. Presales 1000+ headcount Construction company on eTimeclock face recognition
•	SME OCBC Grants assist. Acquired accounts at Incubation Launchpad via Door-to-Door

AOB:
• Arrange art-jam sessions with ex colleague even after leaving the company
• Great CEO and founder, not forgetting the great lady boss!

Senior Account Manager

Aiming for Success, Striving for Excellence
- Attained 186% Quarter OTE in 3 months. Assigned 299 accounts, MRR: USD 1.5M, ARR: USD15.6M
- Retained a SG stats board logo (with MSP) due for churn
- 86 points High Scorer of Product Demo and QBR Certifications
- Renewed a key HK Airline logo that was due to churn
- Expanded a key GCR Live Stream App logo with added orders and complex instances migration
- Full EBR deck, CS Ops Proposal at Task Round of Interview for succession proofing & reality check
- 1st & only CS based out of SG with GCR landscape expertise in sales, technical, cultural, language and ecosystem. Obtained APEC Travel Card 
- Assigned Territories: Top Tier SG & GCR
- 1st & only SG CS
- Expansion Top Tier APMEA
- Churn forecast, Accts Risk assess
- 2 Crossed countries ROs: Top Tier CS APMEA & GTM Sales Management SG & GCR
- Received Letter of Recommendation from a SG Gov Statutory Board 
- Made 2 HK Trips, partner workshops, event with AWS. Scope for more opportunities.
-

Principal Customer Success Manager (Top Tier APMEA) - SG & GCR Expansion

Customer Engagement Manager to Customer Success Manager APJ - Distributed Cloud Security Services

•	Reports to Country MD. Top sales performer. Headhunted by competitors.
•	Successfully generated and acquired a global leading’s insurance account from competitor.
•	Brought in anchor tenant (global pharmaceutical leader) for new centre and filled 65% prior to opening
•	Piloted Partners Engagements using ‘SNAP’ and executed commissionable programs and activities. 
•	Acquired huge MNC specializing in IT & data analytic solutions as strategic logo
•	Took RES course. Pilot ‘Conceptual Selling’ to ramp up commits in pipe. Pivot to Tech for more challenges

AOB:
- Still close friends with the Top Seller in the company and competitors' after leaving the industry for close to 10 years

Area Sales Manager

Robust, fully integrated hybrid cloud end-to-end PaaS, Traveltek operates a multi-channel Aggregator & Distribution model. Products include 2500+ configurations on mid-backoffice, 300+ Travel APIs, iSell Search and Book, iBos Mid Back Office, Website & Apps BTO, IBE, White Label B2B login,B2C, B2B2C, RPA Automation, Data Warehouse & Insights Reporting and inventory management
•	Multiple Years Award Winner – World Travel Tech Awards, Travel Weekly Globe Award
•	New: Acquired by Juniper Group in 2024

•	Reports to Original and now retired CEO & SVP Sales APAC. Buddy to 1st BD in HK. ASEAN P&L in charge. Portfolio whole of Asia in Y2
•	Product Technical trained in Scotland and SG. Pioneer APAC GTM, ASEAN growth. 
•	Top salesperson and selected SKO in Bangkok after acquiring 1st B2B2C deal in ASEAN (BKK)
•	API Alliance Mandarin pitch in Beijing and Shanghai in 1:many environment
•	Lead workshops in China including for Utour Group which got acquired by Alibaba
•	SPIN, MEDD(P)IC & Sandler. F

Business Development Manager, ASIA

<p>- Managed services. Off-SG corporate hours services sales and partnership ramping
- Off-SG corporate hours Sales Team Mentorship
- Off-SG corporate hours BD forward planning and sales calibration</p>

Strategic Director

<p>Pytheas is a travel technology (low-code) Provider with SaaS product (TravelCloud) for APAC and SG multi channels travel businesses to elevate their multi-PoS (offline and online) with Automation in support for Digital Transformation. Under SMU IIE (BIG) Startup Portfolio 2011.

Core Contributions:
• Reports to Co-Founder. Senior Tech Lead. Onsite customer meetings, fraud risk advisory and deliveries. 
• Executive presence and communications. Cultivate and maintain relationships across teams.
• Business case builder, focusing on functionality, technicality, scalability and budgetary justifications. 
• Build Programs: Design and implement initiatives 
• Security, audit and anti-fraud transactions troubleshooting
• In house security baselines &amp; policies hardening for due diligence &amp; related industry certifications attainment i.e CSA Cyber Essentials Mark, applications troubleshooting and support
• Project management, fulfilments &amp; Fraud Risks Advisor for multiple Travel related businesse</p>

Javine Tan

Strategic CS & Enterprise Accounts Lead | Founding CS GTM Builder | SEA/APAC/GCR | SaaS, Cybersecurity, AI & RegTech