CTO @ Supercede; founder @ DocCharm

Jezen Thomas  • Peerlist

<h3>The self-updating help center</h3>Your product keeps changing. Now your help center keeps up. DocCharm notices every change your product team ships and drafts the help-article updates for you — new articles, refreshed ones, retired ones. You review, click approve, and your customers always see the truth.Why teams trust it:<ul><li>Helpful AI, with you holding the pen.</li><li>Approve &amp; publish: Nothing publishes itself. Every single update waits in your review queue until a person approves it.</li><li>Every draft shows its evidence: Each suggestion explains what changed in the product, why the article needs updating, and how confident Charm is.</li><li>Stale articles flag themselves: Articles stay linked to the parts of the product they describe. If that part changes later, the article raises its hand.</li><li>Your product's secrets stay secret: DocCharm reads your product with the minimum access possible, encrypts your data, strips secrets out, and never uses your company's information to train anyone else's AI.</li></ul>One source of truth:<ul><li>One knowledge base. Two front doors. Write once, choose who sees it. Customers get a beautiful public help center; your own team gets internal docs that are just as current.</li></ul>For your customers:<ul><li>A public help center on your own domain</li><li>Search that understands plain language</li><li>Help widget you can embed in your product</li><li>Optional AI chat that answers from your articles</li></ul>For your team:<ul><li>Internal docs your team actually trusts</li><li>Per-article visibility: public or internal</li><li>Full version history with one-click undo</li></ul>Everything included:<ul><li>Drafts that come to you</li><li>One-click review</li><li>Smart search for readers</li><li>In-app help widget</li><li>Content gap reports</li><li>Freshness alerts</li><li>Your own domain</li><li>Friendly editor</li><li>Version history</li></ul>Pricing:Offers tiered pricing based on the number of products monitored and articles kept healthy, with options for starter, company, and custom plans.Set up without IT projects. You stay in control. Private by design.