Pilot Certificate (Small Remotely Piloted Aircraft System (RPAS))

Certified Incident Responder

Dynamic Personalization with Liquid

FORMATION DES TÉLÉPILOTES D’AÉRONEFS CIVILS CIRCULANT SANS PERSONNE A BORD UTILISÉS A DES FINS DE LOISIR

Chief Customer Officer School (CCO School) — Spring 2022

Business Fundamentals (Shopify Partner)

Inclusive Performance Management

Private Pilot License

Revenue Growth Architecture School

Master of Science (MSc)

Led development of world's largest robotics community platform
Developed and executed multi-channel growth strategy across social media, email, and web
Implemented gamification mechanics increasing user engagement and retention
Managed content strategy and production across multiple formats (web, photo, video)

Community Manager

Associate

· Led technical operations delivering 10M+ emails and 12M in-app messages annually
· Served as technical lead for Customer Experience and Monetization team
· Defined and executed growth strategies across multiple channels

Growth Architect

Built and managed remote team across North America and Europe
Optimized $10k monthly Google AdWords budget
Established French-language authority site in emerging technology sector

Co-Founder / Director

· Refactored all customer journeys interactions and touchpoints
· Led migration from Intercom and AppCues to Customer.io
· Built a documentation system for the team

Customer Success Specialist

· Built Customer and Growth functions supporting successful $8M Series A raise
· Implemented GTM stack yielding 60% cost savings and 100% activation rate improvement
· Reduced activation time by 50% through automated user journeys
· Led migration from Webflow to Next.js + GraphCMS

Manager, Growth Operations

· Managed largest customer portfolio among team leads while leading a team in the Americas region
· Led successful migration from Vitally to Planhat, optimizing CS operations
· Mentored and developed high-performing team of CSMs
· Spearheaded onboarding process improvements and team development initiatives

Customer Success Team Lead

· Lead global CS team with up to 17 direct and indirect reports across 4 continents with 100% team retention
· Conduct bi-annual performance reviews and weekly 1:1s, achieving 7 promotions in the last 12 months
· Oversee ~80% of accounts benefiting from CS services representing $40M+ Annual Recurring Revenue
· Supported a doubling in volume of our Scale segment with no additional headcount through webinar programs and automation
· Developed Next.js automations saving 2,000+ team hours annually
· Architected parallel-processing account assignment system, eliminating single points of failure and accelerating time-to-value for all stakeholders
· Implemented integrations between key platforms (Gong, Planhat, Slack, Zendesk)
· Drive cross-functional strategic initiatives with Product, Engineering, Account Management, and Sales teams

Success Team Manager, Mid-Market

Developed multi-channel B2B/B2C social media strategy from ground up
Created sales and marketing materials for international fashion brand
Managed showroom merchandising and brand presence

Assistant Brand Manager

Independent Consultant (2013)

Delivered web strategy and development consulting services to SMBs
Guest lecturer at KEDGE Business School on web development and digital strategy
Specialized in SEO optimization and social media strategy

Technom'aide - Vice President (2012-2013)

Created and managed digital projects incubator serving 500+ business school students
Led successful partnerships with Apple (On Campus program) and IBM
Delivered technical training sessions on web development to 200+ attendees
Supervised multiple student associations' digital transformation initiatives

McRoach Network - Founder & President (2008-2013)

Founded independent music label at age 16, securing ISO certification
Built digital distribution partnerships with major platforms (iTunes, Spotify, Deezer)
Managed end-to-end music production and tour operations for multiple artists
Developed early experience in digital rights management and online distribution

Previous Experiences

Grew social media presence by 50% and email list to 500k+ subscribers
Pioneered Twitch streaming program achieving homepage featuring
Developed comprehensive user engagement strategy across multiple channels
Created and maintained documentation hub for global franchise community

The Revenue Collective is a private, invitation-only community of sales and marketing executive at growth-focused companies.

Associate Chapter Head

· Managed strategic portfolio of 50+ accounts
· Consistently exceeded NRR targets (145% vs 110% goal)
· Redesigned customer health score methodology

Customer Success Manager

Led global product marketing for multi-million dollar mobile game franchises
Orchestrated successful product launches driving over 40M downloads
Optimized user acquisition strategies through A/B testing and data analysis
Managed relationships with major platform partners (Apple, Google, Microsoft)

Product Marketing Manager

Led technical operations and strategic direction for digital media platform
Managed distributed creative team of 12 across two continents
Developed content strategy reaching 100k+ monthly readers

· Built automated workflow reducing campaign deployment time by 85%
· Implemented ML-driven churn prediction reducing customer churn by 15%
· Created multi-language localization system supporting 6 languages

Customer Success Engineer

Tinkerer

Know about Jp Valery's work experience, education, and much more. Jp Valery