Julia Kong

Led a research project end-to-end to evaluate and improve the implementation of UX

Research team’s Standard Operating Procedure (SOP) for conducting UX research across internal cross-functional teams Developed a comprehensive UX research project plan.

Defined research objectives, aligned stakeholders, and developed a tailored discussion guide Conducted 9 moderated interviews.

Analyzed interview transcripts using thematic coding to uncover collaboration friction points and SOP adoption challenges

Extracted actionable insights and delivered strategic recommendations to leadership, directly informing the next iteration of SOP for improved team collaboration and onboarding new team members

Assisted in migrating UX Research team’s SOP to Jira, a task management platform, to streamline future cross-team UX research projects

Additionally, shadowed researchers conducting live user interviews for concept and usability testing and provided annotations. Deidentified and cataloged sensitive u