Bachelor of Arts (BA)

STEAMe is an impact technology company headquartered in Chicago. We are pioneering a multi-sided platform to make it easy for individuals to acquire skills and apply to high demand jobs not requiring a four-year degree, so they can increase their lifelong earnings. STEAMe will drive scale and create millions of professional pathways for individuals seeking alternate career routes.

Chief of Marketing & Chief of Operations

VP of Marketing

Strategic and operational advisor to NowPow start-up, helping to consult on strategic initiatives, customer processes, hiring, sales and operational plans.

Advisor

Drive Customer Success Outcomes
- Increase and maintain customer renewal rates and reduce churn
- Expand our revenue in accounts through cross-sell and up-sell
- Influence future lifetime value through  product adoption,  satisfaction and  health scores
- Drive new business growth through greater advocacy 

Define and Optimize Customer Lifecycle
- Develop, map and implement the customer journey
- Implement customer touchpoints and success model
- Standardize methods and tools for each point in journey
- Lead segmentation of customer base and profiles
- Lead continuous improvement to advocate for our customer
- Ensure best practices in industry and share with the NowPow customer community

Manage Customer Success Activities
- Customer Advocacy in New Product Development 
- Define operational metrics for the team; implement systems for tracking metrics
- Lead World-class Customer Success Team
- Recruit, attract and retain customer success leaders 
- Create onboarding process and training

Director of Customer Success

VP of Content Marketing & Brand Engagement

Creating compelling content and impactful marketing strategies, that leverage digital technologies, content messaging platforms and social networking, to drive retention, customer acquisition and ROI.

Director of Content Marketing

Sales leader responsible for growing technology sales and increasing market share in the mobile fundraising space.  Oversees a team of Account Executives to implement sales strategies, acquire new customers and drive top line revenue.

Regional Vice President of Sales, West

Responsible for leading the customer account management team, to ensure satisfaction, client retention, product utilization and to strengthen customer relationships with BidPal products and services.

•  Oversee account management team in a fast-paced environment, including renewal sales, product utilization and revenue generation. 
•  Prepare and monitor all performance metrics to ensure departmental performance and sales targets.
•  Provide leadership team with feedback from clients helping to bring new innovation and efficiencies to BidPal’s technology solutions. 
•  Assist in the development/execution of new processes and company projects to support key business initiatives relevant to customers and account management.
•  Develop customer facing tools, best practices, resources to increase client satisfaction and product adoption.

Director of Client Success

Director of one of the company's larger and mature markets.  Responsible for driving and developing business within the Chicago-Milwaukee market by:
 
- Devising strategies & plans to achieve revenue targets
 - Managing the flawless execution of events in territory within budget
 - Managing all territory staff & vendor relations
 - Creating repeat & referral business
 - Maintaining a positive brand image via product delivery & client relationships

Area Director

- Lead and manage the execution of BidPal events across markets in the Western Region (Midwest to West Coast). 
- Recruit, train, evaluate and coach local event managers, in pre- and post-event planning, as well as client management and conflict resolution.
- Work in conjunction with Operations and Area Directors to manage venue relationships, solve pre-event and post-event concerns, and create positive vendor relationships.
- Conduct on-site execution and post-event review to ensure ongoing service quality and customer satisfaction.  
- Interface with the local tech teams in each market to ensure quality standards are delivered.
- Conduct Area staff management – hiring, coaching, and optimizing the performance of needed part time employees/contractors.  
- Implement and improve event processes to maximize client satisfaction and BidPal brand reputation.
- Provide event feedback, helping to bring ongoing innovation and efficiency to the BidPal brand.

Regional Event Manager - Western Region

Director of Development/Events Coordinator

Process Reengineering & Six Sigma Black Belt

Business Transformation Team

Project Manager - Information Systems Services

- Manage the BidPal technology to deliver seamless execution and drive client satisfaction.
- Lead the BidPal team and client to ensure clients are maximizing their event revenue.

Event Manager

Scale-Up Executive | CMO, COO

Know about Kelly Velasquez Hague's work experience, education, bootcamps, certifications, and much more. Kelly Velasquez Hague