Built and scaled a caching and pre-calculation system that reduced Customer Portal API latency from 30+ seconds to 1–2 seconds (93% improvement), eliminating timeouts and significantly improving scheduling reliability for enterprise customers.
Redesigned the region–taskType point pre-calculation strategy, working around FSE layer caching limitations to enable real-time appointment scheduling with 93–95% faster response times.
Owned end-to-end development of Capacity Management, a core FSM module handling 6,000+ daily transactions, delivering zero critical production bugs through strong ownership and testing practices.
Architected a reusable DataGrid component library adopted across 7+ core modules (workflows, queries, pages, mobile builder, models, rules, integrations), reducing feature development time by ~30% and enforcing UI consistency at scale.
Awarded the ZinStar Award twice for exceptional ownership, technical excellence, and cross-team impact.
