Project Management Professional (PMP)®

Figma Essential Training: The Basics

BEC Prelimenary

Certified SAFe® 5 Product Owner/Product Manager

BEC Vantage

Higher Secondary

Bachelor of Engineering (B.E.)

Master of Business Administration (M.B.A.)

•	Conducted qualitative research to assess KPIs for Idea's Channel Sales Agencies (CSAs) to inform revisions of the 'Cost of Customer Acquisition' policy
•	Examined CSA dissatisfaction with Idea's COCA policy and compared it to competitors, identifying potential reasons
•	Engaged with CSAs to gather input on expected future policy changes and enhancements

Management Intern 

•	Interacted with stakeholders to capture requirements
•	Customized 'Finacle' for different banks' needs
•	Suggested product modifications based on client feedback and trends
•	Collaborated with other vendors for integrations
•	Created training materials and led KT sessions for support and IT teams

Systems Engineer 

•	Led a 20+ professional team in delivering Engagement Lifecycle Management enhancements
•	Gathered high-level requirements in design workshops and created user stories in collaboration with industry stakeholders
•	Optimally allocated resources and ensured smooth program execution through reviews
•	Identified project risks and implemented mitigation strategies to minimize delays
•	Continuously monitored risks throughout the project lifecycle
•	Refined product backlog items based on ongoing discussions with development and client teams
•	Provided clarity on sprint goals and expectations in sprint planning sessions
•	Prepared, presented, and deployed POCs for performance enhancement and process improvement
•	Led Production Support for Engagement Lifecycle Management apps, focusing on Incident and Problem Ticket Management via ServiceNow

Assistant Manager 

•	Led Agile Change Requests (CRs) from initiation to Go-Live
•	Defined and validated acceptance criteria for user stories, including FUTs, Integration, Regression, and User Acceptance Testing
•	Facilitated communication between clients and developers to bridge the gap between business requirements and development
•	Orchestrated UAT cycles, establishing exit criteria with business stakeholders

Consultant / Senior Consultant

•	Utilized Figma for product roadmap planning, including prototype design and technology analysis
•	Designed business requirements while considering technological limitations to develop SAP Certified Products for the Professional Services Industry
•	Prepared and reviewed documents to facilitate Change Management for users adopting process and technology changes
•	Acted as a Scrum Master, overseeing progress and monitoring the alignment of Sprint Goals with actual work completed

Senior Consultant 

•	Collaborate with Executive leadership to assess challenges within delivery processes, quality improvement, business unit maturity, operational efficiency, capability development, and other cross-functional initiatives at Account/Client Level.
•	Provide strategic insights and recommendations to address identified problems and opportunities.
•	Lead pilot projects and experiments aimed at testing new strategies or initiatives.
•	Drive successful pilot outcomes through effective collaboration and cross-functional engagement.
•	Scale successful pilots for broader adoption across the organization.
•	Apply Design Thinking principles to design and optimize processes.
•	Foster a user-centric approach to problem-solving and process improvement.
•	Define and document key processes to streamline operations and enhance efficiency.
•	Continuously optimize processes to improve performance and achieve operational excellence.
•	Automate manual processes to reduce cycle time and enhance productivity.


Senior Manager - Delivery Excellence

Senior Manager @ Tiger Analytics | Ex - Infosys | Deloitte | Cognitus

Know about Krishna V S's work experience, education, bootcamps, certifications, and much more. Krishna V S