AI/ML Engineer | Student at EEPIS

github

Kriza Fauzi Nafi'Ubadah  • Peerlist

<h3>Chatbot IT Assistant — AI-Powered IT Support for the Modern Workplace</h3><p>Tired of waiting hours for IT help on a simple password reset? <strong>Chatbot IT Assistant</strong> bridges the gap between non-technical users and complex IT problems — delivering expert-level support instantly, in plain human language.</p><h3>What It Does</h3><p>A production-ready AI support system deployed at <strong>YDSF</strong> that lets anyone resolve IT issues without needing to call a technician. Think of it as having a senior IT engineer available 24/7, minus the ticket queue.</p><h3>Why It Stands Out</h3><p>Most LLM-powered chatbots hallucinate. This one doesn't — at least not quietly.</p><p>Under the hood, it runs a <strong>self-critical RAG pipeline</strong> powered by <strong>Gemma 4 31B</strong>: every response is generated, validated, and refined before it ever reaches the user. The result is answers that are not just fast, but <em>trustworthy</em> — grounded in a dynamic, customizable knowledge base that can be updated without touching a single line of model code.</p><p>When the system genuinely can't help? It escalates gracefully through a <strong>built-in ticketing system</strong> — no dead ends, no frustrated users.</p><h3>Tech Stack</h3><p>Python · FastAPI · JWT Authentication · RAG Pipeline · Gemma 4 31B</p><h3>Key Highlights</h3><ul><li><p>Self-validating response pipeline that actively reduces hallucinations</p></li><li><p>Dynamic knowledge base — update context without retraining or fine-tuning</p></li><li><p>Humanized response generation built for non-technical audiences</p></li><li><p>Automatic ticket creation for unresolved cases</p></li><li><p>Full authentication layer via JWT</p></li><li><p>End-to-end custom build — no off-the-shelf chatbot frameworks</p></li></ul><h3>The Bigger Picture</h3><p>This project proves a compelling idea: <strong>thoughtful pipeline engineering beats brute-force fine-tuning</strong>. By designing the architecture around reliability and user experience rather than raw model capability, Chatbot IT Assistant delivers measurably better outcomes at a fraction of the cost of training custom models.</p><p>🔗 <strong>Live Demo:</strong> <a target="_blank" rel="noopener noreferrer" class="break-all link-break text-gray-500 hover:underline" href="https://logistik.info.falah.id/">https://logistik.info.falah.id/</a></p>