Mantosh Kumar

• Built an AI agent for Airtel/Xstream that instantly detects and diagnoses Video Start Failures using real-time and historical data, cutting diagnosis time from hours to seconds. • Developed a trend- and user-history-driven root cause engine that classifies CDN/Auth/Network issues with high accuracy, reducing escalations and improving operational efficiency at Airtel/Xstream. • Created an automated ticketing system that generates fully enriched tickets with evidence and confidence scores, saving manual effort and improving Airtel/Xstream’s SLA performance. • Built an AI-powered operational dashboard that answers natural-language queries with charts and insights, unifying observability and user metrics to speed up decision-making for Airtel/Xstream teams.