Director, Learning and Development

Bachelor of Science (B.Sc.), PSYCHOLOGY

Victorian Certificate of Education

Bachelor of Commerce (B.Com.), Finance, Management

Business Analyst, Marketing

Managed and grew a team focused on expanding product assortment in the home goods market.

• Developed and implemented a strategy to increase product listings, including the build of a ML powered recommendation service, increasing product selection by 700,000 and generating $XXM in revenue in the first two years of operations.
• Led the development of the teams' business strategy and roadmap, forecasted to deliver $XXXM in benefits in 3 years

Product Manager, Operations

Delivered a range of activities related to projects including the elicitation and documentation of requirements, business process improvement and implementation activities across the retail banking segment.
- Developed and rolled out an automated tool to help project managers identify the best delivery approach and resource needs based on qualitative interview data
- Elicited quality business requirements and delivered 2x increase in speed and efficiency of mortgage origination through improved banker experience and better processes
- Implemented a new marketing workflow system and worked on a ‘tone of voice’ handbook to guide digital interactions and customer communications

Business Analyst, Product Development

ANZ's retail and commercial banking (Australia Division) strategy team is the custodian for the division's strategy, working closely with senior leaders to set and manage the bank's strategic agenda, prioritise resources and solve business challenges through the application of logical frameworks and fact based insights within a heavily regulated environment.

Strategy Manager, Australia Division

Worked with leadership team to identify strategic drivers and scope out initiatives to solve business problems and meet business objectives:
- Advised the board of directors and executive committees on strategic direction
- Developed expansion strategy and business case to transform operating model

Strategic Advisor

Led the strategy and development of self-service applications that are used by 16,000+ Wayfair sellers.

• Launched a 0->1 B2B storefront and drove go-to-market activities, allowing Wayfair partners to purchase computer-generated imagery and growth services from Wayfair, generating $XXM of revenue in the first year.
• Led the strategy and development of a self-serve catalog management application accelerating Wayfair transformation from retailer to two-sided marketplace, reducing average product launch time from 2 weeks to 2 days and reducing merchandising costs by $XM.

Senior Product Manager

ANZ’s Acceleration Capability is a specialised in-house consulting capability responsible for accelerating projects through key stages, solving complex business problems, and enabling better business decisions through specialist facilitation and collaboration methodologies

- Supported the development of a compelling digital proposition and business model for the Asian retail banking market including product design, high level architecture and business case
- Consulted into ANZ’s Analytics and Insights transformation program and facilitated activities to establish a new operating model, plan project streams and engage stakeholder groups
- Accelerated the mobilisation of multiple large scale projects, reducing the average time required to progress past business case from 9 months to 3 months

Solution Designer, Acceleration Capability

Leading technical teams that support software powering Wayfair's global supply chain network.

• Spearheaded the development of an AI powered service for order consolidation of an ML powered packaging decisions service, reducing future shipping costs by $XXM per year.
• Launched platform enhancements and led go-to-market activities that enabled Wayfair’s fulfillment-as-a-service program to scale 3X, increasing annual revenue to $XXM within one year.
• Led master data management strategy for product catalog, establihsing data quality standards, governance processes and unified data models, reducing transportation costs by $XM within one year.

Associate Director, Product

Group Product Manager

The Global Consulting Group (GCG) is a pro bono consulting firm that supports not-for–profit organisations in addressing their most pressing opportunities and challenges by combining the skills and passion of university students with the experience of seasoned professionals from leading management consulting firms.

Established and led a team of 2 portfolio managers and 8 project managers. Accountable for processes and controls governing the quality of project delivery, operational effectiveness and knowledge management. Managed candidate selection, talent management, training and mentorship of staff.

- Developed and embedded a project management and reporting framework enabling the organisation to double their capacity of consulting engagements and subsequent delivery of 18 projects from 2014
- Designed GCG’s technology roadmap, assessed vendors and negotiated zero cost terms with best-in-breed platform providers (e.g., Slack, Trello, Canva), improving volunteer experience and operat

Director and Head of Operations

Supra is an invite-only network focused on connecting, support and growing high-caliber product leaders

Member

- Building and integrating CRM capabilities spanning lead management, automated quote generation and contractor engagement tools, creating a unified customer platform connecting marketplace demand with contractor supply
- Launched 0-1 AI powered design system achieving 20% conversion lift and 35% growth in quote volume

Director of Product Management

Kroll is the founder of Manifest, a home inventory tool that helps people document their belongings, stay organized, and

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