Mobile App Product Management

Enterprise Design Thinking Practitioner

• Website, webapp, mobile app copy 
• Resume reviews for career changers
• Review & critique design portfolios

Editor

Local non-profit — Delivered over 30k+ high-quality PPE to frontline healthcare workers at 30+ hospitals throughout the NYC tri-state area at the height of COVID-19

Photo Retoucher, Designer

Annual Volunteer

Annual Volunteer for Relay For Life

Food & Beverage Services | Juice Bar & Smoothies 
• Visual identity
• Loyalty card design
• Menu design
• Storefront design

Visual Designer (Client D)

Key highlights:
• Designed flows for a 2ft by 4ft interactive kiosk to view a runner's marathon race results, referencing the client's styleguide; my concept was used for the shipped feature. Live in-store since 2019, serving nearly 700k+ members.
• Created wireframes of login screens for an internal application that simplifies the deliverable hand-off process between designers and developers
• Conducted competitive analysis and market research for a new cosmetic brand based in Texas

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Sole intern. Supported the design and research team with various internal and client projects, including but not limited to: responsive web design, application design, wireframing, kiosk interaction design, conducting competitive analysis, updating HTML & CSS.

UX/UI Design Intern

Client: Fortune 500 Financial Institution 

Deliverables: 
• New responsive design experience for logged-in customers of an existing feature set
• Analysis of direct and emerging competitors
• Contributed to the client's design system with new components & prepared functional specs for client's development team

Interaction Designer

Designing for the Asset Owners experience
• Inherited and evolved early mobile designs for the Research Management app, enhancing accessibility to research, documents, and manager relationships for institutional investors on the go
• Identified and resolved UX gaps in the MVP mobile experience across iOS and Android, contributing to its successful public launch in April 2023 (6 months after joining the project)
• Improved usability and visual clarity across key workflows through close collaboration with engineers, product managers, and design leadership
• Translated complex, legacy investment workflows into scalable, modern UI patterns while preserving key business insights
• Currently leading cross-platform efforts to align mobile and web functionality, improving UX parity and overall product coherence

Product Design Lead

Digital credentialing and front office documentation managment webapp.

• Designed and built during my time at a private dental practice to digitize the credential documentation process for 6 dental providers and the front office operations workflow 
• Idea was formed to address the same issues faced year after year from our analog process

• Built with custom WordPress
• Concept to delivery

Product Design & Development

DOOR3 is a technology consultancy and software development firm based in NYC and Kyiv (Ukraine). We help organizations ranging from startups to members of the S&P 500 modernize and align their technology to the future. 

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Designed internal-facing tools & a web application (with new style guides and design systems) for 4 B2B clients:
• 2 leading law firms with international clientele
• a fortune 500 global reinsurance agency
• and a cloud-based enterprise SaaS startup

UX Designer

E-commerce | International Footwear 
• Growth - USA sector
• Shopify storefront web design & development 
• Inventory maintenance 
• Social media marketing

Web Designer / Front End Developer (Client B)

Experience Designer

UX/UI Design Consultant

Beauty/Personal Care | Hair and Spa
• Growth - increased number of booked appointments by 75% through new website design
• Landing page redesign
• Appointment page redesign
• Contact page redesign
• Conducted A/B testing on all mockups and built pages
• Content maintenance

Web Designer / Front End Developer (Client C)

Product Design Lead - Web (Shared AOE ecosystem)

Food & Beverage services | Specializing in Japanese Onigiri and Fresh Brewed Tea
• Loyalty card redesign
• Menu redesign
• Sticker design

Designer (Client A)

Product Design Lead - Mobile (FOS)

Yeung's Dental PC is a multilingual, multi-location private dental group practice servicing toddlers to elderly patients across 3 locations within Manhattan and Brooklyn.

• Onboarded, trained and led a team of 20+ across 3 locations
• Onboarded 8 new General Dentist associates
• Successfully processed paperwork for the opening of our 3rd location 
• Collaborate with a variety of people daily - owners, providers, patients, receptionists team, dental assistants, insurance reps, etc
• Created and maintained a library of office resources including but not limited to dental insurance terminology, benefit breakdowns, claims processing protocols, etc

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Other roles and responsibilities:
Lead Dental Billing / Aging Claims Follow-up / Credentialing
• Responsible for the Credentialing and recredentialing process for 10 providers, 20+ insurance payors, 3 office locations and xray machines
• CaQH and insurance enrollment for 8 new dental providers
• Completed and processed all paperwork for o

Private Practice Front Office Lead (Onboarding/Receptionist/Credentialing/Billing)

Private Practice Lead (Onboarding & Training, Operations Management, Credentialing, Claims Billing)

Design Partner (Client D)

Visual Designer (Client A)

Product Design Lead - Web (FOS)

Making sense of complexity, whether it's software, business, or life.

Know about Kwaniie Chan's work experience, education, bootcamps, certifications, and much more. Kwaniie Chan