Luis Daniel Pambid

Software and automation engineer for a Washington-state managed service provider, reporting directly to the CEO. 1,309 hours across 45 client organisations since 2024.

• Proposed, built and operate the company's Azure automation platform, five production systems and AI ticket intelligence, 2.1 million runs.

• Built a thrice-daily customer-sentiment alerting loop into Teams, answered 108 times, so an unhappy customer reaches a manager early.

• Introduced Claude and AI-assisted development to the engineering team unprompted, growing it from one seat to 22 active members.

• Ran the CEO's Upwork hiring end to end, then mentored the developers on scoping, architecture and building React apps to the standard.

• Diagnosed why a bank kept rejecting a client's patient-refund files and got 284 stranded refunds processed and paid.

• Led a Jira cloud-to-cloud migration into a 2,000-seat tenant, moving 83,722 issues in one cutover.

Registered Philippine software studio, ran alongside the Greene IS role.

• Scoped, quoted and delivered web, mobile and AI engagements for paying clients, including a fixed-price AI engagement closed in 21 days.

• Held every people decision for about ten paid developers, from interview and rate to ending an engagement, with a weekly review and mentoring through code review.

• Decided the stack, database and application structure and specified the build in the tickets: four fifths of the organisation's 4,930 commits were other developers' work, against 411 of 437 issues and 402 of 403 board items written personally.

• Led delivery of a creator content platform across mobile, web and backend for 21 months, shipped it to the Apple App Store and Google Play as its largest committer, and was its sole backend developer for nine months, owning the in-app purchase webhook, payment gateway and creator payout path.

App/Cloud Support Senior Analyst. Network Applications Support Engineer, then Network Backlog Engineer, Deploy and Release, on a global enterprise client account.

• Hired directly into Accenture career level 10, its senior analyst grade, with about fifteen months of prior experience, and held it across a full change of function inside the account.

• Automated monitoring checks, alert triage and credential rotation on two vendor platforms with Python and Selenium, neither having an API, and replaced manual change-window checks with an Azure DevOps pipeline the team adopted.

• Built a change-impact simulator for an enterprise IS-IS core that returned the traffic path, affected devices and backup-route state without logging into every router.

• Rolled one discovery-protocol standard across the live multi-vendor production network with a Python pipeline.

Deployed through a manpower outsourcing partner, on a telecom operator's packet core.

• Automated the operator's Linux security risk assessment in Bash, replacing per-host manual review of OS hardening, PAM, syslog and iptables across a carrier core fleet with one repeatable sweep.

• Directed subcontractors building a telecom core data center on site, and ran cutovers of live traffic under method-of-procedure change control with customer acceptance at each gate.

• Received Huawei's Galloping Horse Award in December 2021 for the security automation and a smooth expansion deployment.