Bachelor of Science (BSc), Media, marketing & communication

Building Partnerships in China (located in Shanghai)

Gap year: Travelling through Asia while amazed customers with serving delicious food & wine.

Manager, CS BLX & DACH

Responsibilities
- Developing new strategic business opportunities/partnerships and execute business plans.
- Maintain & grow the Lightspeed Ecosystem within the Retail, Restaurant and eCommerce products.
- Maintain & grow existing resellers
- Restructure the team KPI's, with stronger performance into Partner influenced revenue.
- Support Teamleads/Manager in coaching and hiring.
- Part of EMEA management team.

Head of Partnerships EMEA

Building the future of controlling and optimizing AI agents. Think Agent Simulations, evals, observing governing your AI stack.

Open source, over 1000+ Global AI teams using us daily. Customer incl companies like: Backbase, Pagbank, Visma, Mercari and more.

Backed by Rabobank, Passion Capital, Antler & Volta

Co-Founder

Biller (aquired by Banking Circle) offers an AI-driven payment method that allows business buyers to order online and pay directly while performing real-time credit and fraud checks along with an automated debt management service. 

Founded by former Klarna and Mollie executives, Biller is part of the Banking Circle Group – an industry leader in the global banking and payments space – who provides financial solutions to some of the largest and most successful companies in the world. Banking Circle currently processes 6% of European ecommerce payments!

I was part of the early days of Biller, being able to build the teams from scratch. Setting the CS, Integrations & operations teams up for success while contribute as an individual contributor in vibe of a start-up.

Head of Customer Success & Operations

Teamlead, Business Development Netherlands

Account Manager

Responsibilities:
- Build, lead and structure the CSM / onboarding team growing from 2 to 23+ employees based in Amsterdam, Ghent, London & Geneva.
- Improve revenue growth
- Reduce churn risk
- Aligning strategic objectives across the organisation
- Support CS team leads in hiring and coaching

Achievements:
- Implemented a sales driven CSM team, reorganisation change from Support to Sales globally (NRR)
- Improved onboarding process for new customers focusing on specific knowledge webinars to keep customers engaged 
- Setup new KPI' getting customers out of the '0 revenue' zone and make them successfull with trainings (TTV).
- Integrated CS processes with new acquired companies (Ikentoo).

Senior Manager, Customer Success EMEA

Marketing Intern

Graduation Student Project: Using the power of the Twitter platform and second screen technology, Interactive News Formats  enables NOSop3 to engage their audience in an interactive way, informing and providing their target group with insights on the news from different perspectives.

Pitched the new solution to the biggest Dutch Broadcasting group and were part of their innovation team.

Product Management Intern

Founder in Residence

Amazed customers with serving delicious food & wine.

Building the future of controlling and optimizing AI agents.

Agent simulations
LLM evals and observability
DSPy optimization

Co-Founder & CEO

Founder of LangWatch.ai The harder your agents get, the more you need LangWatch.
in other words: Confidence for agents t

Know about Manouk Draisma's work experience, education, bootcamps, certifications, and much more. Manouk Draisma

Manouk Draisma

Founder of LangWatch.ai The harder your agents get, the more you need LangWatch. in other words: Confidence for agents t