UX Foundations: Accessibility

Certificate of Completion - Intro to AI Product Design

Practical Charts & Dashboards

Data Visualization: Best Practices

Shane Snow on Storytelling

User Interface Design

• Speak to and teach people how to improve the quality of their lives. • Teach a group of 50-70+ on a rotational basis. • Give public talks to audiences of 60-100+. • Conducted a weekly public-speaking School for about 70 students. • Performed software user experience design work.

Volunteer Worker

• Redesigned a complex, Web-based internal communication tool. 
• Worked in an Agile (Scrum) development environment.
• Wireframed / prototyped using Axure RP Pro. 
• Demoed workflows to users for feedback.
• Optimized Web-based application design for use on tablet.

Interaction Design Consultant | Web Applications

• Designed desktop and Web-based applications on a 7-person Design team. 
• Usability tested paper prototype design concepts.
• Spearheaded design effort for an innovative Corporate initiative.

Interface Designer | Web & Desktop Applications

• Designed Web applications for clients in various industries.
• Applied Lean UX methodologies such as hypotheses and proto-personas.

UX Designer | Web Applications

• Led the redesign of a complex, Web-based application. 
• Utilized design pattern library and created new elements. 
• Used iRise Studio to build interactive prototypes, and communicate ideas. 
• Gathered user requirements and validated designs with user research team.
• Optimized designs through collaboration and understanding constraints.

UI Design Consultant | Web Applications

• Provided customer service and inbound sales assistance via email.
• Handled pre- and post-sale customer relationships using SaaS CRM system.

Customer Service Specialist

• Designed white-labeled desktop applications for financial services companies. 
• Laid out user interfaces using proprietary layout tools.
• Performed usability testing. 
• Worked closely with programmers to ensure implementation as designed.
• Assisted with HTML work.
• Fixed software defects logged by Quality Assurance.

UI Designer | Desktop Applications

• Created software test plans, functional checklists, test cases, and test reports. 
• Performed some free-form testing of software to uncover defects. 
• Logged defects in database.

QA Specialist | Websites

• Built skills in AI, social, mobile, visual, and Agile / Lean UX design.
• Focused more time on volunteering in my community.

Personal and Professional Development

•  Sought to increase the adoption and usability of a Web-based CRM tool. 
•  Performed heuristic evaluation to reveal 80+ UX problems.
•  Assisted with implementing suggested design improvements.
•  Interviewed users to uncover desired workflows and pain points.

• Participated in formal usability testing sessions for clients. 
• Worked closely with team to provide usability evaluations as needed.
• Helped perform a "guerilla" usability assessment for a cash-strapped client.

Usability Engineer | E-commerce Websites

• Helped a logistics client create a native mobile app for their field workers.
• Performed qualitative research with field workers to inform design solutions.
• Worked collaboratively with client and internal teams to refine designs.

Senior UX Designer | Mobile Applications

• Assisted with the redesign of a Web-based enterprise application.
• Wireframed and prototyped software interactions using Axure RP Team.
• Worked in an Agile (Scrum) development environment.
• Annotated designs to facilitate consumption by the Development team.

• Assisted with research for productivity tools for real estate brokers and agents.
• Created mid-fidelity wireframes based on uncovered requirements.

Senior UX Designer | Productivity Tools

• Led the design of the largest authenticated professional network for lawyers. 
• Created annotated wireframes and semi-functional prototypes.
• Planned and conducted user research activities.
• Produced designs in an iterative Agile (Scrum) environment.
• Used Axure RP Pro to wireframe and prototype rich Web designs.  
• Project managed outside design agencies and other staff members.

Senior Product Designer | Professional Networking Websites

User Experience Designer with a 12+ year history of solving complex problems through simple software design.

Know about Mark Kirkland's work experience, education, bootcamps, certifications, and much more. Mark Kirkland