Fundraiser

Health Assistant

Director Of Logistics - UC Davis AMSA

Bachelor of Arts and Sciences (B.A.S)

Master of Liberal Arts

Supported sales analysis for Strategic Voice, Data, and Broadband products. Performed root cause analysis of outliers in the sales data and impact of COVID on sales volume. Developed weekly volume reporting and key trend takeaways for senior leadership and CMO office. 

Accomplishments:

Reconfigured quarterly forecasting model to accommodate both seasonality effects and close alignment of COVID related product sale assumptions.

Partnered with finance and marketing teams to automate weekly reporting in Power BI.

Senior Sales Operations Analyst

Master’s Degree

Supported the inventory management team to optimize inventory holding costs.
Acted as liaison between technical teams and global, cross-brand users for inventory systems


Accomplishments:

Led weekly meetings with SMEs, stakeholders across all management levels, and technical teams to communicate the performance of technical deployments and align on business requirements.

Developed Word VBA templates to pull data from Excel dashboards. Improved reporting efficiency by 50%.

Partnered with stakeholders to define and implement measurement of new key performance indicators for the RPT inventory management tool like data error rate, crash rate, data load time, and ease of use scoring .

Senior Inventory Strategy Analyst

Partnered with cross-functional teams to launch digital enhancements and products. Managed 6 projects at once. 

Accomplishments:

Directed operational readiness strategy with business partners to identify risks, track milestones, and ensure successful launch for the largest loyalty marketing project, Star Rewards Reimagined. Expected revenue generation $1 Billion.

Managed initiative to standardize business processes for App projects through stakeholder focus groups to identify business requirements and gaps, designing new process models, and recommending alternative solutions.

Partnered with marketing and engineering to conduct and analyze A/B tests for marketing banners and coupons.

Created issue resolution playbooks and conducted step by step walk-through to ensure technical teams were equipped to resolve site stability issues, once the project team rolled off. Provided contacts, errors, and severity level definitions.

Strategy Analyst - Portfolio Projects (Marketing and App)

Supported process improvement of customer service experience and customer/ technical issue resolution and triaging across internal business systems and website. Delegated priorities and action items across 5 Jira project groups. Supervised and trained 2 colleagues.

Accomplishments:

Conducted regression analysis of call center records to reduce number of call transfers. Increased customer satisfaction by 20% for login issues.

Spearheaded re-engineering of the customer escalation process so that customer service agents routed complaints to centralized points of technical support for login issues. Increased efficiency of resolution by 70%.

Collaborated with call center teams to forecast seasonal headcount.

Constructed Jira product trend dashboard with team of 7, allowing merchandising to efficiently identify and remove incorrect product descriptions.

Customer Operations Analyst

Roche Molecular Systems is a subsidiary of Roche, the largest biotechnology company in the world. Aided team in creating industry trend reports and project budget documentation.

Accomplishments:

Analyzed healthcare spending data sets for team pitch deck, to demonstrate value of the cobas®
KRAS cancer test. Resulted in additional $2 million in funding for pilot project.

Formulated competitive pricing analysis for retail marketing of the MagNA Pure 24 molecular testing machine. Maximized profitability, while maintaining prices near clients’ historical comfort pricing.

Monitored pharmaceutical and biotechnology businesses for potential M&A and collaboration through market research and creation of SWOT analysis profiles.

Financial Analyst Intern

Project Manager - GTech Scaled Operations

Business analyst

Business Analyst Lead

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