Construction Project Management

Digital Product Management: Modern Fundamentals

Foundations of User Experience (UX) Design

Customer Success Training

All the participants were welcomed, guided to their respective halls for attending their choice of sessions from several public speakers, including Umair Jaliawala and (Late) Sarmad Tariq.

Event Guide

Professional Certificate

Master's degree

Led enterprise growth strategy for government, higher-ed, and K-12 sectors worth ~$2M portfolio. Scaled TCV from $500K to $1.8M, achieving 98% renewal and 22% expansion revenue. Managed national partnership with 230+ institutions under the Higher Education Commission. Delivered 93% CSAT and accelerated time-to-value by 35%.

Country Manager PK

Managed high-value healthcare portfolio, driving EHR adoption and retention. Partnered with internal teams on complex implementations and product optimization. Delivered webinars and support for critical industry transitions (ICD-9 to ICD-10).

Customer Success Account Manager

Hyper-growth IoT/fleet-tech SaaS: $18M Series B → $50M Series C → $149M Series D during tenure. IPO filed 2025.

Promoted 4x: Technical Support Specialist → Onboarding Lead → Commercial Lead → Manager.

Promoted to lead a global team of 15 CSMs during a period of hyper-growth and rapid product expansion. Hired and developed the best by implementing a Health Score module and building structured renewal and upsell playbooks to standardize performance. Achieved 110% NRR, generating $1M+ in expansion revenue QoQ across a ~$25M ARR portfolio.

Tasked with contributing to Motive's IPO preparedness across multiple business functions. Led weekly revenue forecasting, contributed to innovation working groups, and executed GTM strategies for new product launches, delivering consistent, board-ready forecasting accuracy during a critical pre-IPO growth phase.

Leveraged Master's in Supply Chain Management to provide deep domain expertise for Motive's IoT/fleet-tech customer base, helping customers 

Manager - Commercial Customer Success

Business Development

The recruiter’s client portal for submissions hiring managers actually open.

Sign up free today: https://gosubmio.com

Founder

Passion-project turned talent partner for early-stage startups to hire overseas talent to reduce burn and extend runway.

Identified another gap in GTM hiring for early-stage startups: high burn driven by slow, expensive traditional recruiting. Invented and built an AI-enabled sourcing system using Python, GPT-4.1, Selenium, and Supabase to automate candidate pre-screening and out compressing time-to-hire.

Delivered $1M+ in annualized savings for Sequoia-backed Warmly (Series A), placing ~10 GTM professionals over 14 months.

Scaled placements across multiple verticals with a lean, founder-led operation. Served YC-backed Liveflow, Plymouth Growth-backed Sensei Labs, and Bow River Capital-backed Vitruvi Software, delivering a combined ~$500K+ in client savings across FP&A, Solution Engineering, and Implementation roles, earning trust with institutional and VC-backed buyers.

Managed full customer lifecycle for assigned portfolio, driving onboarding, adoption, and retention through high-volume multichannel support and Tier 2 technical troubleshooting. Owned expansion and renewal strategies, partnering with sales on seamless handoffs and growth opportunities. Delivered data-driven Executive Business Reviews to stakeholders and facilitated product training on new features. Served as voice of the customer, identifying trends and coordinating cross-functional solutions between clients and internal teams to maximize platform value and satisfaction.

Customer Success Manager

Quality Assurance Specialist

Freelance technology consulting projects in IoT, Fleet Management and EdTech.

Technology Consultant

Customer Growth Manager / Country Manager

XRev develops CricketX and BaseballX — VR training and fan engagement platforms for professional sports and entertainment organizations.

Defined ICP, built outbound motion from zero, and created enterprise pricing and proposal architecture. Closed enterprise agreements with the Toronto Blue Jays (MLB), Calgary Flames (NHL), and Calgary Surge (CEBL), establishing category credibility with professional sports properties.

Identified and closed new business in the Canadian defense sector selling immerseive (VR) learning experiences for robots, sailors,and airmen.

Head of Sales

Customer Success Lead

Inspired by SF CS Meetup, YYC CS meetup aims to bring CS community in Calgary QoQ to learn, network, and support the growth of the profession in the city and wider Alberta.

Host

Technical Support Specialist

founder @ submio

Know about Mohammed Shahrukh's work experience, education, bootcamps, certifications, and much more. Mohammed Shahrukh