A Complete Guide to Firebase on the Web

Foundations of Project Management

Scientific Computing with Python

Ansible: Zero to Production Ready

Front end certification

Project Initiation: Starting a Successful Project

EMBA

Master in Data Science for Business

Full Stack Web Development Certification

JavaScript Crash Course

Fundamentals of Test Automation

Lic. Tecnologias de Informacion

Bachelor

We think online ads can be better. Our Acceptable Ads initiative aims to positively influence the web as a whole by giving all users an easy way to block unwanted elements, thus encouraging advertisers to follow guidelines for better advertising. 

Acceptable Ads help publishers, networks and advertisers generate more viable sources of revenue, which keeps online content free and delivers less intrusive ads that provide a more positive user experience.

Technical Account Manager

I provide data solution analysis including designing, developing and execution.I develop software in order to automate processes using programming tools based on the following technologies:
VBA in MS Access and MS excel, SQL management studio and SQL queries

Others activities consist of ensuring that tool and report requirements are met and maintain data integrity; provide processes productivity solutions through automation; design and implement database applications; create and execute technical solutions and ad-hoc reporting based on user requirements.

Responsibilities:

- Monitor and report team's quality and accuracy performance.
- Optimize operation processes using Software develop tools.
- Troubleshooting and Floor Support for software applications. 
- Compliance Business Continuity Plan.
- Fulfillment reporting needs.
- Utilized a variety of reporting tools such as SQL and MS Access for querying underlying database tables and resolve data issues.
- Prepared presentations for m

Sr Tech Associate

Solving complex problems in a fast and efficient way, working with a strategic customer, finding bugs and contribute on online communities.
                                                                                                                                                 
Part of a global team responsible for all aspects of post sales technical customer satisfaction. When partners or customers experience technical difficulties, we are the first point of contact. 

Responsibilities:
- Identify, respond, and resolve platform-related technical problems raised by customers in full compliance within existing Service Level Agreements
- Evaluate the criticality of a given problem; isolate and escalate problem within the company.
- Work closely and conduct root-cause analysis with engineering teams to resolve issues.
- Work effectively with Sales and Customer Success teams to manage and maintain a high level of customer satisfaction.

Technical Support Engineer

Started as a customer service representative, grew into the Operations Supervisor position, helped training and QA departments to get generations of reps in shape to provide high quality customer service on every Interaction.

Lead the product technical knowledge and made sure all staff had it available for the day-to-day activities.

Lead a team of 18 to 22 reps at a time and had over 50 persons in my team while I was a supervisor, met a lot of people, great people and professionals, friends that I am prod to keep in touch with.

Main responsibilities are:
Develop complete understanding of client’s business model, policies and procedures relative to Teleperformance’s business administration

Work with Workforce Management in developing staffing plan and schedule

Work with client, Director and Account Manager in resolving issues and improving service processes

Serve as senior operations client contact, especially on matters pertaining to team performance

Develop plans and initiative

Operations Supervisor

Worked with talented Engineers from the customer's product engineering team to attack recurrent failures, find opportunity areas in the product workflows.

Lead a team of technicians to work with internal QA, Test and Process engineering to deliver solutions to our customer based on historic test data, reduce the bone pile and improve how the WIP is handled.

Skills learned: 
Lean Manufacturing, leadership, Cross functional collaboration, customer success focus, advanced knowledge on how manufacturing electronics work.

Failure Analysis Lead

Started in a live that worked with data storage servers, worked with Test, QA and Product Engineering to solve failures in the functional tests. Reported to Operation Supervisors and got to lead two of the Debug teams for some months.

Got transferred to another product line where I debugged complex electronic products related to high speed broadband optic equipment for one of the biggest company in the market. 

Helped the failure analysis team find epidemic failures on the product line I worked.

Debug Technician

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. - Bill Gates

Automate data pipelines, data processing, get rid of as many spreadsheets as possible.
Redesign processes to use more technology and less human time to be more data driven and get data insights early.

Infrastructure & Automation Engineer

Automate all the things. I did an MBA too.

GCP, Python, Terraform, Bass.

devto

Know about Edmundo Sanchez's work experience, education, and much more. Edmundo Sanchez

Edmundo Sanchez

Automate all the things. I did an MBA too. GCP, Python, Terraform, Bass.