Foundations of Cybersecurity

Learn Python 3 Course

Intermediate SQL

Intro to ChatGPT Course

Learn SQL Course

Cybersecurity

Learn Python 3

100 Days of Code

Milkman

Customer Service Advisor

Information Technology Support Technician

Key Contributions:
• SAP ERP Migration: Played a key role in the successful SAP ERP rollout and domain migration for over 200 users and devices.
• Process Automation & Internal Tools: Developed custom Python tools to automate mail merges, asset/user audits, AS400 queries, and Excel file manipulation.
• Cost Optimisation: Delivered over £20,000/year in cost savings through process rationalisation and vendor renegotiations.
• Helpdesk Support: Delivered 1st/2nd line support via ServiceNow for ~250 users.
• Infrastructure Projects: Led Windows 7 to 10/11 upgrade programme and VOIP migration to BT Cloud Works.
• Security & Remote Access: Managed VPN provisioning and endpoint protection policies.
• Reporting & Analysis: Built SQL reports and dashboards for pricing, customer data, and stock tracking.

IT Support & Automation

Delivery Driver

**Data Management:** Proficiently used SQL to manage and extract data from various databases, including AS400, to create comprehensive reports and execute complex queries. This included handling critical data such as customer accounts and pricing. **System Analysis:** Played a key role in monitoring and maintaining system backups and subsystems, ensuring their integrity and reliability. This involved daily checks to confirm that overnight jobs, including backups, ran smoothly, and resolving any issues promptly. **Technical Support:** Provided 1st and 2nd line technical support via the Service Now Helpdesk, addressing a wide range of issues and requests, from password resets to device repairs. Proficiently escalated cases to 3rd line or senior support when necessary. **Infrastructure Management:** Set up new user accounts and devices, including laptops and mobile phones, seamlessly integrating them into internal systems. Successfully executed domain migrations following the company's ac

IT Support Technician

IT Systems Administrator

https://app.tesserae.site

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