Nanasaheb Shinde

Scope of responsibilities:

• Managed a team of 30+ agents responsible for customer service and sales support.

• Oversaw daily operations, ensuring service level agreements were met and exceeded.

• Developed and implemented quality assurance processes to improve performance and customer satisfaction.

• Provided regular coaching and feedback to team members to improve their skills and performance.

Skills:

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office and CRM software.

• Experienced in problem-solving and conflict resolution.