Naomi Carrigan

In my role as Community Manager and Infrastructure Engineer at Streamcord, I managed a vibrant community of approximately 50,000 members. I provided support for the Streamcord bot, which is actively used in over 1 million communities, ensuring its seamless operation and addressing user queries. My initiatives included running staff streams and game nights to foster interaction and strengthen the bond between the community and the team. I played a key role in overhauling the community to boost retention and activity, and supported the development process, contributing to the maintenance of the documentation and dashboard site. Additionally, I took charge of interviewing and onboarding new staff, providing comprehensive training and conducting quarterly staff evaluations to ensure a skilled and cohesive team. My work has greatly contributed to the thriving and dynamic environment within the Streamcord community.

As an Educational Developer and Community Manager at freeCodeCamp, I have played a pivotal role in maintaining and enhancing the platform's open-source curriculum, serving millions of developers globally. I assisted in completely redesigning the Responsive Web Design curriculum to create a more accessible and engaging learning experience. Additionally, I built a moderation bot to improve the safety and functionality of the Discord community and developed a tool to efficiently distribute a weekly email newsletter to millions of subscribers. My work also involves supporting and guiding users on their journey to become web developers while managing the Discord, Forum, and Reddit communities to drive engagement and deliver an exceptional user experience. Through these contributions, I have significantly impacted the growth and success of the freeCodeCamp community, empowering individuals worldwide to achieve their web development goals.

Innovative Projects Demonstrating Client-Centric Solutions

I specialize in building projects that effectively meet client needs and enhance user experience. One such project is a Twitch chat bot I developed that activates on specific channel point redemptions, providing seamless and extensive chat logging. This tool has significantly improved user engagement and retention for my clients.

Additionally, I created a membership verification bot designed to protect multiple communities from spam accounts. This bot ensures a secure and welcoming environment by verifying new members.

My portfolio also includes a moderation bot that is currently active in around 300 communities, providing advanced moderation capabilities to maintain safe and supportive spaces for users.

To explore more of my work and contributions, please visit my GitHub profile.

As a Community Bot Engineer at Deepgram, I developed a sophisticated Discord bot to enhance community management and streamline user interactions. The bot features an array of capabilities, including the ability to move messages from standard channels to forum channels, maintaining an organized space for discussion. It integrates AI to automatically answer new questions in the forum channel and allows for responses to be marked as correct answers.

I designed the bot to send scheduled messages in the general channel, prompting users to utilize the forum channel for their questions. Additionally, the bot provides daily and weekly aggregations of unanswered questions, cross-posts answered questions to the GitHub discussion board, and reminds users of unanswered questions if they've been inactive for seven days.

Through these innovative features, my work has improved community engagement and provided a seamless, organized experience for Deepgram's users.