Assisting customers with their basic bank account, ensuring strict compliance and call answering SLA's.

Customer Service Representative

Freelance Digital Strategist & SEO Consultant

Delivering campus tour training to new ambassadors.

Supervising and delivering campus tours for prospective students ensuring satisfaction with tours and information given.

Delivering “Student Life Talks” at both on and off-campus events, working with Widening Participation team.

Senior Student Ambassador

Ensured the front desk was providing excellent customer satisfaction and was sufficiently manned at all times.
Ensured the priority concierge line & calls were answered within 3 rings.
Ensured all accounting & voyage paperwork completed satisfactorily
Provided coaching and support to 10-20 associates; giving induction support and regular side duty back office trainings to ensure full compliance.
Ensured all customer complaints documented and satisfactory follow-up completed.
Received consistent Total Guest Experience Monitor (TGEM) comments from for great customer service.
Performed duties of Assistant Guest Services Manager & Guest Services Manager in their absence; including embarkation / debarkation duties and scheduling.

Guest Services Associate / Supervisor / Assistant Guest Services Manager

Working with the Students' Union Activities Manager, providing assistance on student volunteering projects. Taking lead on the successful implementation of a Community Fridge project.

Temporary Volunteering Assistant

Through CCUSA UK I was a Support Staff member for the summer, at a special needs camp helping with administration in the camp office. Meeting and greeting new campers, parents and answering of telephone / facilitating calls home for campers.

Summer Camp Administrator

Processing pre-employment checks, auditing and checking compliance of Right to Work documents.

Screening Executive

Supporting BudgetBro; a global travel budgeting app as a freelance digital strategist, focusing on search, content, and marketing initiatives. Working across SEO foundations, content systems, growth marketing, and digital positioning to build awareness and support the app’s product-led storytelling.

Digital Strategy & SEO Consultant: BudgetBro

Successfully planned and executed a catering review survey for the in-house Catering Service.

Provided written feedback and analysis of findings for review and identification of areas for improvement.

Catering Review Administrator

Head of Digital

Traveller, building for the travel community.

Know about Nathan James's work experience, education, and much more. Nathan James