B Com

Senior Delivery Manager

Key Deliverables:
	Facilitated Agile team to increase its throughput by 15% by swarming around features and paired programming
	Responsible for team performance evaluation and determine training needs
	Efficiently handled delivery team activities and provided guidance
	Accountable for executing customer negotiations 
	Significantly contributed in project timeline management, resources, and scope 
	Effectively prepared release plans including deliverables and release deadlines


Senior Consultant

Senior Program Manager

Transition Manager

Directed a $20M+ global portfolio, integrating AI-driven delivery frameworks for Fortune 500 clients. Boosted project delivery efficiency by 18% through the implementation of automation-led PMO governance. Orchestrated 120+ member multi-region teams, consistently achieving 99% SLA compliance.

Program Manager

Key Deliverables:
	Accountable for assisting the product owner with the product backlog
	Develop and maintain positive and productive working relationships with customers 
	Organizing all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story /Backlog Grooming, and Release Planning
	Construct commitment within the team
	Demonstrate negotiation ability and conflicts resolution
	Initiate planning and estimating highest value deliverables for the next release
	Spearheading P&L for the Project
	Select and direct project team members 
	Facilitate implementation for multiple sprint teams
	Establish and manage optimum relationships with clients 
	Develop and manage project schedules and budgets
	Develop project status reports for customers and colleagues
	Head and direct department initiatives consisting of quality, strategy and process improvements 

Key Highlights:
	Succesfully delivered 15+ sprint with 100% commitment deliverabl

Senior Project Manager

•	Mentored a team of 102 people including Service Desk/Desktop Engineer/Remote Support Team at 98 locations.
•	Furnished data for generation of dashboards including: Ticket Classification, Ticket Response Time, Ticket Resolution Time, SLA Metrics, Workaround Metric and Problem ticket Metric. 
•	Issued weekly plan for resource schedule, purging activity, backup activity and spill over.
•	Managed the planning of reviews with Essar IT Managers and SME’s.
•	Led weekly operations meetings/teleconferences.


IT Project Manager

Project Lead

	Overseeing the process book writing, setting up service desk and incident management process.
	Executing the detailed GAP analysis on incident management process.
	Coordinating workshops to get greater acceptance and buy-ins Technical Support Team.

ITSM Consultant

Job includes receiving calls from United States. We troubleshoot windows 2000 &amp; windows 2003 server We handles all the issue of setup Like  Blue Screen’s ,Disk issues Job profile includes analyzing the problem by probing more questions, understanding the problem, setting right expectations and resolving the problem in a stipulated time. We troubleshoot with the help of Microsoft tools and most of the time we need to research and find the solution from the internet. We have to troubleshoot everything from hardware to software’s (Microsoft products and anti-viruses). Multi tasking is necessary in our job, as we need to speak, analyze, search on the internet, feeding all the steps performed to the customer’s Server. Resolving the problem and incase the issue is unresolved , researching and doing proper follow ups with the customer till the issue is resolved and finally mailing the customer with the steps performed and meeting all the norms and criteria’s provided by Microsoft.        

Technical Support Officer-L3

Architecting end-to-end service delivery for healthcare accounts, ensuring 100% compliance with HIPAA and data security standards. Leading AI-driven initiatives to automate healthcare application support (EHR/EMR), reducing manual effort via predictive maintenance scripts. Managing financials, including forecasting and cost optimization, while overseeing cross-functional infrastructure and support teams. Driving ITIL-aligned incident and change management to maintain high availability for critical healthcare systems.

Led enterprise transformation programs in BFSI with budgets up to $30M. Cut annual operational costs by $5M through strategic process optimization and executive KPI alignment.

Senior Lead Consultant

Reflexion — www.reflexionpro.in

Built a Socratic AI debate platform that challenges users’ opinions with intelligent counterarguments to improve reasoning clarity.

Uses GPT-5, Whisper, and emotion analytics to help users validate ideas, reduce bias, and evolve thinking.

Designed as a “mental gym” for cognitive growth and decision-making.

CodeAudit — www.codeaudit.co.in

Developed an AI-powered code review and analysis tool that automatically detects bugs, suggests optimizations, and explains issues in context.

Currently integrating CodeSense, an AI that understands entire codebases to provide contextual answers and refactoring advice.

Built with GPT-5, LangChain, and FastAPI for deep code comprehension and productivity gains.

AppTest — www.apptest.co.in

Created an AI-driven testing platform that executes test cases, identifies errors, and generates automated RCA and fixes.

Simplifies QA for startups and developers by automating the full test life cycle — from execution to reso

Founder ,Creator & Product builder

Building software by day, dismantling corporate jargon by night. Founder of DrinkedIn. I specialize in shipping responsi

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