Social Media Marketing Certification

Google Ads Search Certification

Digital and content marketing

Bachelor of Computer Applications

Resolved app and transaction-related queries, ensuring efficient escalation to the relevant teams when necessary.
Provided support to over 50 customers real time via voice/chat and email as per process requirement.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Customer Service Representative

Managed over 30 seller's accounts, dealt with their queries related to sales and agenda of selling on Amazon.
Provided sellers with voice and non-voice support with regard to their queries.
Kept check on products' brand authentication by following up with customers' reviews and sellers' requests.
Answered questions regarding seller inventory, shipping, sales, payments and buyer complaints.

Seller support associate

Supervised front-end operations, ensuring efficient checkout flow and exceptional customer
experience.
Enforced company policies, safety protocols, and operational standards, including PPE
compliance and asset protection.
Trained and supported associates through coaching, performance feedback, and daily
departmental oversight.
Maintained readiness for promotions, ensured working condition of cash machines, and
monitored staffing levels to meet business needs.

Head Cashier

Crafted compelling content, optimizing for SEO, and managed impactful social media campaigns.
Achieved measurable results in digital marketing, blending content creation, SEO strategies, and social media management.
Led cross-channel campaigns, optimizing Google, Facebook, Instagram, and more for conversions.
Managed Customer Lifecycle through emails, push notifications, and strategic discount configurations.

Marketing Operations Analyst

Marketing

Know about Neha Solanki's work experience, education, bootcamps, certifications, and much more. Neha Solanki