PGP BA- Business Analytics with Excel

Purdue Business Analysis Program

Master of Business Administration - MBA

Master of Commerce - Mcom

Bachelor of Commerce - BCom

Created various reports using Vlookup and pivot tables for daily flights
Created dashboards in Google Data studio for main KPIs for different teams 
Helped the HR in analyzing the employee attendance 
Analyzed the data for Customer Satisfaction survey to understand the factors affecting satisfaction in Excel 
Created daily reports from the dashboard which helped the Checkin counter team and Boarding team to mitigate the delay in flights
 Modeled the data and created reports in PowerBI for Senior Management 
Analyzed delay in daily fight and reported the root cause for the delay and highlighted measures to overcome similar scenario 
Analyzed the daily work load requirement to prepare roster on weekly basis

Senior Consultant

Coordinated between the managers and staff for daily operations 
Communicated with flyers regarding new rules and regulations for smooth flying experience 
Worked with HR to onboard and off-board new employees 
Arranged meeting for the team and others staff with travel document (VISA) issuing bodies for educating about the norms of different countries 
Trained ~100 employees on the computer system and customer service 
Maintained incoming and outgoing flight dashboards using Excel 
Identified areas to improve service quality and timeliness of the services offered
Created report of employee data to plan roster for shifts

Senior Customer Service Agent

Got versed with the do's and don'ts in the aviation customer satisfaction domain 
Worked in the immigration department and got well versed in handling immigration customers 
Participated in the meeting arranged with VISA authorities for VISA rules and regulation for different countries regularly 
Handled the boarding and check-in counters for various flights and got appreciated for not having delays in this process

Customer Service Agent

worked as customer service supervisor with Air India but now want to change my carrier and explore more about data.

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