Technology Project Management (STM 2040)

2021 AT&T Summer Learning Academy Extern

Bachelor of Science - BS

- Facilitated opening a new store and built a positive and welcoming environment for customers
- Actively worked with other team members to become the store with the highest percentage of customers who make a purchase in the DMV
- Developed strong customer relationships, driving the store to achieve the highest customer satisfaction rating (97%) in the district

Sales Associate

- Served as a resource for students by ensuring they receive academic, cultural, social, and support services
- Maintained accurate records of student equipment rentals, card issuance, and other concerns
- Assisted students, staff, and guests at desks with all questions and concerns
- Aided Housing in large scale initiatives and programs

Community Assistant

- Assisted with creating Excel spreadsheets for financial analysis and reporting
- Prepared 1099 forms with Assistant Director of Operations & Administration
- Assisted with Revenue Reconciliation
- Worked with Assistant Director of Operations & Administration to research telephone, IT, computer, other office equipment services, and help with HR policy research

Accounting & Business Administration Intern

- Obtained knowledge of retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement
- Picked, packed, and prepped items for guests accurately and quickly; meeting service and required ship time standards while supporting a guest first culture and guest service fundamentals

Seasonal Fulfillment Expert

- Obtained skills such as: how to effectively serve customers, working virtually, project management, communication and collaboration, and self-awareness

Externship

- Led students to cultivate their skills by problem-solving and developing an effective teaching method
- Recognized by professionals for the improvement of students

French Horn Teacher

- Independently manage and expedite a project that affects the daily work of 450 Copyright Royalty Board employees, through research and inter-departmental communication
- Refine SOPs by evaluating product requirements and understanding end-user needs
- Spearhead resource coordination, streamline communications, and foster stakeholder engagement for successful project completion
- Act as a liaison between end users and staff, facilitating effective meetings, and creating user-friendly guides
- Support product management lifecycle in an Agile environment

Product Management Intern

Tech | Business Analyst | Product Manager

Know about Olivia Jones’s work experience, education, cohorts, certifications, and much more. Olivia Jones