NYC Food Handlers Certificate

Customer Success Management Fundamentals

Managing a Customer Service Team

Boost Your Revenue with Customer Retention

CX Operations: Developing a Customer-Centric Operating Model

Customer Experience Strategy: Build a Customer-Centric Culture

Leading with Empathy

Customer Service: How to Deliver Support Across Languages

CRM Basics: Unlock Business Growth through Relationships

Strategic Content Marketing: Attract, Engage, and Retain

Frontline Foods is a grassroots organization fueling the fight against COVID-19 by raising funds from ithe community to support local restaurants and feed heroes working on the frontline.


Founding Restaurant Partner

Elected Co-Chair for Advancement to help bring opportunities and lead future students looking to advance their networking and experience through domestic partnerships within the Public Health and Health Policy sectors

Co-Chair for Advancement

Bachelor of Science - BS

YUCO launched as a fine-dining concept in NYC’s West Village. Delivering premium guest experiences was key to success.

	•	Hired and onboarded a 30-person opening 
                team.
	•	Built service workflows from the ground up.
	•	Collected and applied guest feedback for 
                improvements.
	•	Created data-driven guest profiles 
                via SevenRooms.
	•	Increased repeat business by 20% during 
                COVID.
	•	Managed $1.2M budget with full P&L 
                oversight.
	•	Facilitated quarterly reviews for 
                transparency.

Managing Partner / General Manager

Simpay was scaling in a competitive post-Series B environment. Customer retention and adoption were critical to growth.

	•	Designed and led onboarding programs 
                for SMB clients.
	•	Reduced churn in the 30–60 day window.
	•	Increased feature adoption from day one.
	•	Used HubSpot to spot adoption gaps.
	•	Launched targeted training and follow-ups.
	•	Boosted tool usage by 17% across 
                key features.
	•	Collected client feedback during insurance 
                rollout.

Account Manager

AI Language Model Trainer

•	Led consultative demos focused on 
                client pain points.
	•	Closed deals across restaurant and 
                retail sectors.

Account Executive

SpotOn was expanding rapidly in the SMB POS space.
Focus was on fast onboarding and early adoption.

	•	Guided 30+ SMB clients through full 
                onboarding lifecycle.
	•	Coordinated technical setup, 
                data migration and go-live support.
	•	Reduced time-to-value by streamlining 
                activation workflows.
	•	Delivered tailored product education 
                sessions.
	•	Combined deep discovery with 
                hands-on training.
	•	Increased early-stage satisfaction 
                and adoption rates.
	•	Partnered with Customer Success 
                and Support teams.

Onboarding Specialist

Black Barn is a 14,000 sq. ft., 300 seat, multi-level restaurant and event operation with a 2,200 sq. ft. sister restaurant/retail concept located in Chelsea Markets.

        •	Multi-Unit Operations Management
	•	Team Leadership & People Development
	•	Staff Recruitment & Training Programs
	•	Performance Management & Coaching
	•	Cross-Functional Team Collaboration
        •	P&L Management ($10M+ Annual Turnover)
	•	Revenue Growth Strategy (+$1.5M Increase)

General Manager

Freelance Agent

Founder, builder, and Customer Success specialist focused on AI, automation, and growth.

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Know about Michael Pacheco's work experience, education, bootcamps, certifications, and much more. Michael Pacheco