Member since May 2022
About Me
I'm Prem, a results-oriented computer engineer with 2+ years of experience building innovative solutions with Conversational AI and MERN Stack technologies. I'm passionate about leveraging cutting-edge tech to solve real-world problems and improve user experiences. In my recent Cloud Migration project at Cognizant, I spearheaded the development of a call flow architecture that integrated Google Dialogflow bots with Genesys Cloud, resulting in a 15% reduction in call handling time. My expertise lies in leveraging ReactJS, NodeJS, and APIs to build custom dashboards and integrations, ensuring high-quality design and implementation. I have being actively working on the conversational IVR leveraging Generative AI to improve the end useful experience. Also, I have also collaborated with multiple teams to ensure high-quality design and implementation. I mentored and trained over 200+ professionals on google dialog flow platform as trainer.