Cisco Certified Network Associate Routing and Switching (CCNA)

ITIL4 Foundation

Cisco Certified Network Professional Routing and Switching (CCNP-RS)

Bachelor of Engineering - BE

• Led IT infrastructure and security, enhancing system performance and security.
• Optimized infrastructure systems and domain environments, ensuring seamless network system and security configurations of all coffee shops, head office and warehouse.
• Implemented monitoring and automation tools that significantly improved efficiency in daily IT operations, such as computer software installations, network and system operations, reducing manual workload by 70%.

IT Infrastructure & Security Team Leader

• Lead IT department across Vietnam and Cambodia, overseeing strategic planning, implementation, and operation of IT infrastructure and services to support business objectives.
• Drove strategic planning and operational management of IT infrastructure and services, achieving a 50% increase in operational efficiency through key retail store opening projects.
• Innovated by developing and applying automation tools, reducing manual setup processes by 80% and enhancing daily operations efficiency.
• Fostered collaboration and alignment between IT and business units, ensuring technology investments deliver value and support growth strategies.
• Managed vendor relationships and negotiated contracts to secure cost-effective technology solutions and services.
• Implemented IT policies and procedures to ensure compliance with data protection laws and cybersecurity best practices across both countries.
• Championed IT innovation and continuous improvement, identifying and leveraging new technolo

Country IT Head — Vietnam & Cambodia

• Directed the day-to-day and strategic management of IT Infrastructure and Security, achieving significant improvements in system reliability and operational efficiency.
• Cultivated a team of over 10 IT professionals, fostering a culture of excellence and continuous improvement.

IT Infrastructure & Support Manager

• Played a key role in daily management and expansion of network infrastructure and data center capabilities, facilitating enhanced service delivery and operational efficiency.
• Led the training and development of new team members, fostering a culture of knowledge sharing and continuous improvements.

Data Center & Network Specialist

Conducted and delivered high-quality training sessions to individuals aspiring to kick-start their careers in networking or enhance their existing skill set, in accordance with the Cisco CCNA curriculum.

Instructor

• Designed and optimized network systems based on a 3-layer hierarchical model, significantly improving network redundancy and efficiency.
• National-wide managed and configured a wide array of network and security devices, ensuring high availability and security of the banking operations.
• Spearheaded the planning and execution of network infrastructure for a major DataCenter-moving project, ensuring seamless transition and minimal service disruption.

• Oversaw IT infrastructure, networking, and security across three countries, ensuring the high availability and robust security of office and factory operations.
• Led IT strategy and infrastructure projects, significantly enhancing the organization's scalability and operational resilience.

Deputy IT Manager

CCNA Instructor

•  Founded, architected, and personally built NextPAI, a Persistent AI Workspace unifying AI Assistants for specialist guidance, Memory & Continuity as the shared context foundation across its AI experiences, and Daily Briefing for proactive daily intelligence — delivered through web and Telegram.
•  Architected and delivered a governance-first platform with enforced kill switches, database-level data isolation (RLS/RBAC), a zero-authority execution layer, and control-plane quota enforcement — embedding security, isolation, and operational controls directly into the architecture.
•  Engineered deployment continuity across Cloudflare Pages, Cloudflare Workers, Supabase, and GitHub Actions, enabling safe version coexistence, resilient active sessions and AI streaming, staged rollout, and rollback with minimal user-visible disruption during production releases.
•  Took NextPAI from a blank repository to a governed production platform in approximately seven months as a solo founder, using 

Founder & CTO

Founder of NextPAI | Building a persistent AI workspace | 15+ years in enterprise technology

Know about Hieu Pham's work experience, education, and much more. Hieu Pham