Insurance License

FCC Radio Operator - Technician Class License

HAM Radio Operator - Technician Class License

Project Management Professional (PMP)®

Worked together to prepare and package over 400,000 meals for Feeding America.

Volunteer Staff

Built local partnership with Toys for Tots in South and Central Florida markets, setup donation booths throughout retail doors to donate Toys for children in need.

Local volunteer for Susan G. Komen, raising awareness for breast cancer helping with delivery of donations to communities.

Volunteer

Volunteer for the local habitat for humanity community locations throughout central Florida.

Community Volunteer

Bachelor of Business Administration (BBA)

Master of Science - MS

Highschool Diploma

Wireless Consultant

Supported store operations, workforce management, and performance execution in high-volume retail environments. Leveraged KPI reporting and performance analytics to drive execution strategies exceeding 150% of target objectives, contributing to top 1% national performance rankings.

Assistant Store Manager | Retail Operations

Lead statewide public sector strategy and technology execution for T-Mobile, managing high-value portfolios across Florida’s government, education, and healthcare sectors. Own relationships with public sector agencies, including county governments, cities and municipalities, school districts, law enforcement and first responders, delivering broadband, IoT, and 5G solutions tailored to local infrastructure needs.

Drive all phases of program development, including RFP/RFQ capture, contract negotiation, compliance review, solution design, and implementation. Collaborated on Smart City deployment initiatives, digital equity rollouts, and emergency response technology aligned with funding timelines and regulatory policy.

Successfully executed multi-year high speed internet modernization initiatives across 30+ underserved communities, increasing student access, public Wi-Fi infrastructure, and connected services. Serve as a trusted advisor to CIOs, city managers, superintendents, and commi

Government Account Manager - State, Local and Education

Managed retail operations across Vitamin Shoppe locations, overseeing store performance, compliance, staffing, and execution. Led teams driving sales, customer satisfaction, operations and brand consistency in a health-regulated, service-driven environment.

Owned district-level execution of sales programs, merchandising strategies, and operational SOPs in alignment with corporate KPIs. Monitored key performance metrics including revenue targets, labor utilization, shrink, and inventory accuracy. Delivered measurable improvements in operational consistency and retail execution across the region.

Conducted in-store audits and compliance reviews to ensure proper application of visual standards, promotional programs, and health/safety regulations. Acted as a field-based escalation point for operational issues and customer concerns, helping resolve service gaps and internal process delays.

Onboarded, trained, and coached store leadership teams with a focus on retention, performance feedb

Sales Operations Manager

Served as market-wide operations program lead across ten Orlando-area retail locations, overseeing execution, compliance, vendor management, and workforce performance.
• Generated ~$6M in annual recurring revenue with a 1% shrink rate and ~$500K in annual cost savings.
• Directed 9 infrastructure projects including store openings and remodels, managing vendors, contractors, budgets, and QA.
• Hired and developed 90+ employees through coaching, succession planning, and leadership development.
• Acted as operational liaison between store-level execution and district/regional leadership strategy.

Retail Store Manager (Market Operations Program Lead)

Oversaw operation initiatives throughout south and central Florida district channels, managing daily execution, staffing strategy, compliance, and customer experience initiatives while consistently ranking as top operations performing districts in Florida.

Led and developed hundreds of employees, including sales associates, management, and emerging leaders throughout tenure. Implemented district-wide coaching, onboarding, and performance planning frameworks that drove improvement in operations, sales and customer experience. Hired, Promoted and trained employees district wide into leadership roles, building a self-sustaining internal talent pipeline.

Exceeded 160% of annual KPIs while achieving best-in-class operational benchmarks, including shrink under 1%, 100% brand compliance, and Net Promoter Score ratings above 90%. Earned three Winner’s Circle Awards (Top 1% company-wide) for outstanding leadership in revenue, compliance, and experience.

Led store expansion projects in coordi

General Manager

Retail Sales & Operations Leader

Led frontline sales operations in high-volume retail locations across South Florida. Responsible for team performance, customer experience, and in-store execution across flagship T-Mobile stores. Delivered consistent top-tier results by combining strategic coaching, performance discipline, and a strong culture of accountability.

Surpassed 145% of annual postpaid growth targets by implementing data-driven coaching frameworks and real-time performance routines. Deployed ARM (Ask, Respond, Move Forward) methodology to develop underperformers and elevate teamwide conversion consistency. Conducted daily huddles, one-on-one coaching sessions, and high-velocity goal tracking to align team output with regional KPIs.

Leveraged CRM insights and in-store analytics tools such as ShopperTrak and POS performance dashboards to optimize customer flow, product placement, and sales conversion strategies. Played a key role in piloting new mobile voice and IoT programs, partnering with regional leadersh

Sales Manager

Leading strategic program and portfolio operations across a top-performing state and local government account. Responsibilities span portfolio risk management, stakeholder governance, vendor coordination, contract lifecycle oversight, and executive-level reporting. Partner directly with CIOs and government agency leadership to align program scope with operational and compliance requirements. Established performance tracking frameworks that improve portfolio visibility and support leadership decision-making across a complex regulated environment.

Client Success Manager | State & Local Government Portfolio

Founded and operate a Florida-based e-commerce business focused on sourcing, branding, and distributing consumer products through digital marketplaces. Oversee all aspects of business development, vendor management, inventory operations, and customer experience.

Manage product lifecycle from concept to market, including supplier negotiations, packaging design, Amazon listing optimization, and fulfillment logistics. Built a private-label strategy focused on underserved niches, prioritizing high-margin, compliance-ready SKUs.

Lead daily operations including order management, returns, advertising, and analytics tracking. Use platforms such as Amazon Seller Central, Canva, ChatGPT, and third-party tools to support listing creation, PPC campaigns, and product research.

Handle business compliance, EIN and LLC registration, resale certificates, and tax reporting. Establish relationships with suppliers (domestic and overseas), freight partners, and 3PL providers as needed for future growth.

Chief Executive Officer

Directed one of the largest state and local government telecommunications portfolios in Florida, coordinating infrastructure programs, regulated procurement, and multi-agency stakeholder relationships from initiation through delivery.
• Managed a $67M+ portfolio covering ~80,000 public sector subscriber lines across Florida.
• Led infrastructure deployments and technology implementation programs for the state of Florida across city & county government agencies.
• Partnered with CIOs, agency directors, and procurement officials to navigate complex and compliance driven pre & post acquisitions.
• Drove portfolio growth through cross-functional collaboration with partners, legal, engineering, finance, sales & product channels. Orchestrated internal team and external vendor outputs, ensuring project deliverables aligned with scope of work.

Regional Government Account  Manager | Public Sector Portfolio

Founder of PursuitCI, a career intelligence platform focused on helping people overcome the hiring system challenges. Our tools help job seekers find, track and navigate their job search pursuit. We provide free resources and support throughout the hardest parts of a job search. pursuitci.com

Founder & CEO

PursuitCI was founded with a mission focused on helping Job Seekers obtain the career tools to land the job.

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Know about Mario Fallon's work experience, education, bootcamps, certifications, and much more. Mario Fallon