Building Kriseena — an AI-powered customer support platform for e-commerce and SaaS businesses.
Kriseena connects to Shopify and WooCommerce, reads live order data, and answers customer queries automatically in under 15 seconds. It handles order tracking, returns questions, and product FAQs — without agents needing to be involved for routine queries.
The platform includes a shared inbox for chat and email (Gmail), a knowledge base with semantic AI search, human handoff with sentiment detection, and flat monthly pricing with no per-ticket or per-seat charges.
Built for small and mid-size teams that need enterprise-quality support tooling without enterprise contracts.
