Set up Intercom for your business

Build an effective Conversational Support team

Google Analytics for Begginers

Notion Certification

TeamOps Foundations

Facebook Ads for Ecommerce:  The Complete Guide

Training for Trainers

Management training

Financial Management in Call Centre's

Advanced Management Program

HouseTrip.com is an online platform for holiday rentals, dedicated to providing a seamless experience for travelers and property owners. Launched in January 2010, it has offices in Lausanne, Switzerland; Lisbon, Portugal; and London, UK.

I managed all aspects of Customer Service and Operations, including Customer Service, Supply Management, Human Resources, Quality Control, Systems, Training & Quality, and Sales. My role involved helping teams achieve operational excellence, cultural alignment, and empowering them to deliver effortless and unique service in six languages to our global customers.

With the support of my direct reports and the Customer Service & Operations Teams, we achieved the following:

-  Maintained an average customer satisfaction rate of over 92% and an NPS score of over 67% in six languages.
-  Reduced the percentage of complaints after check-in.
-  Increased both offline and online conversion rates.
-  Enhanced productivity across all teams.
-  Redesigned and c

Vice President, Global Customer Service and Operations

Board Advisor

Strategic Advisor

As Chief Operating Officer, my mission was to provide disruptive leadership, drive excellence in execution for both businesses and consumers, and ensure full business and operational alignment across Uniplaces to empower success. I was responsible for business operations and development, customer service, training and quality, account management, and sales and marketing.

Chief Operating Officer

Uniplaces is a trusted global brand for student accommodation. Since its launch in 2013, it has become the fastest-growing international website for booking student housing.

As VP of Operations, I was responsible for structuring, managing, and scaling our Customer Service, Business Operations, Sales, and Training & Quality teams to support Uniplaces' consistent growth. Our team's goal is to establish Uniplaces as the #1 global marketplace for student accommodation by providing sustainable, world-class service to our landlords and students.

Vice President Operations

Chief Customer Officer

Overcube Digital is a dynamic marketing agency offering digital services to brands aiming to enhance their online presence. Whether your brand seeks to make an impact through content, performance marketing, or social media, our agency will help you achieve your online goals.

Chief Executive Officer

Overcube is an e-commerce marketplace becoming the preferred destination for footwear shopping and customer empowerment.

We offer a wide selection of brands and prompt, friendly customer service, aiming to anticipate our customers' needs and enhance their experience daily.

As CEO, my role is to provide a clear vision, strategy, and operating principles for Overcube while supporting excellence in daily operations and ensuring the right culture and high standards in recruiting talent.

Founder 

Fractional COO

Co-Founder and CEO

I am an Operations executive with 15+ years of experience scaling high-growth companies from startup to billion-user sca

Know about Guilherme Salgueiro's work experience, education, and much more. Guilherme Salgueiro