Samarpit Santoki

Unified Communication Platform

• Replaced legacy communication systems with a unified platform supporting Email, SMS, WhatsApp, and Voice — processing 150,000+ conversations/month across 100+ customer environments.

• Built centralized observability providing end-to-end visibility into message delivery, communication events, and workflow execution across all supported channels.

• Designed an extensible adapter-based architecture that reduced the effort required to onboard new communication providers and channels.

AI Voice Platform

• Built AI-powered voice agents supporting real-time inbound and outbound conversations.

• Designed conversational pipelines integrating LLMs, speech recognition, speech synthesis, and backend business systems.

• Became a flagship AI capability supporting customer demonstrations, onboarding, and strategic AI initiatives.

Context Engine

• Designing and building a centralized memory and context platform with an adapter-based architecture, enabling persistent agent memory, shared conte

Building scalable, high-performance web and mobile applications across industries like healthcare, education, and event management. Using technologies like Next.js, React Native, TypeScript, Bun, Hono, and LiveLit, I focus on creating efficient and user-friendly solutions. Key Contributions: Developed a multi-platform service for seamless online bookings and service management. Built an event management platform with scheduling, resource planning, and internal communication tools. Engineered an AI-assisted learning app, integrating intelligent content recommendations and interactive study features. Developed a healthcare app with Apple HealthKit integration, enabling real-time health data tracking. Implemented AI-driven solutions using LangChain, OpenAI, and Ollama for automation and personalized user experiences. Optimized performance and scalability, ensuring smooth user interactions and fast data processing. Passionate about crafting modern, AI-powered solutions that improv