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Sanjoy Saha

40 followers

Analyst @ HCLTech | 🏆 SIH’23 Winner | ServiceNow • Python | Exploring GenAI & Agentic AI 🤖

40 followers

Joined 06 Feb 2024

sanjoysaha.netlify.a...

Experience

10 months

HCL Technologies

Analyst

Apr 2026 - Present (5 m) • chennai, in • full-time

• Design and optimize ServiceNow ITOM & ITSM workflows across Incident, Problem, and Event Management

• Build Python and SQL-based automation to reduce manual effort and improve operational efficiency

• Bridge Operations and Engineering by solving recurring infrastructure issues through automation

ServiceNowTroubleshootingAnalytical Skills

Microsoft Excel

Tech Mahindra

Support Associate

Dec 2024 - May 2025 (5 m) • chennai, in • full-time

• Provided end-user support for INDsmart Mobile App, assisting users with transaction issues, authentication errors, and mobile app navigation across Android and iOS platforms.
• Promoted to Premium Desk (CGRS Portal) handling critical banking service requests and escalations from priority customers, ensuring high-quality issue resolution and customer satisfaction.
• Utilized tools such as Talisma CRM, MS Excel, DCMS, HelpDesk and Outseer Fraud Manager for efficient query tracking, incident reporting, and fraud monitoring.
• Enhanced problem-solving and communication skills through industry-relevant training programs.

MS ExcelTalismaCRM

Education

Netaji Subhash Engineering College

Bachelor of Technology, Computer Science and Engineering

2020 - 2024

Holy Child English Academy School

Class 12, ISC Curriculum, Science (PCM) & Computer

2018 - 2020

Holy Child English Academy School

Class 10, ICSE Curriculum

2014 - 2018