Sathwik Aileneni

Took ownership of numerous features within our product, leading their development from Conception -> POC -> Design -> implementation

Features and Solutions :

• CRM Integrations (Salesforce). Bi-Directional sync with minimal latency.

• Customer facing analytics.

• Extendable user notification framework.

• Email sequences.

• Workflows.

Architecture :

• Containerised API Servers. Breaking down and offloading services based on functionalities to achieve maximum efficiency and scalability.

• Async worker pools and queues.

• Clustered Redis.

• Alerts and Monitoring setup.

Leadership :

• Code and Design reviews.

• Guidelines and boilerplates setup.

• Hiring Interviews.

Founding Engineer for one of the Plivo new product "Sellular"

• Implemented multiple features from scratch like Call, SMS channel. Took it from Ideation and POC Phase > Design Phase > Implementation.

• Despite my primary role as a backend engineer, I took up additional responsibilities in front-end development due to the increased requirement in that area for our product.

• Integrated Sift into our SaaS platform and implemented additional features like fingerprinting in the signup flow to enhance fraud detection capabilities at multiple levels during user registration.

• Spearheaded the development of a new HTTP element within the PHLO service at Plivo, enabling seamless integration of custom webhooks throughout the calling and messaging processes.

• Solely managed customer-facing responsibilities within the team, ensuring timely resolution of all customer support issues within SLA guidelines. Proactively identified areas for improvement and planned future enhancements.