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Associate Cloud Engineer

Associate's degree

- Led a team of 3, improving support satisfaction from 7 to 9.5 (35% increase).
- Assisted with system administration tasks, including setting up new Linux servers.
- Implemented monitoring systems (Munin and Zabbix) to ensure server health.
- Established remote backup solutions for data security and disaster recovery.

Lead Technical Support Engineer

Leading AI at Neuroshop. Mandate: get LLM-driven agents into production and keep them safe, useful, and affordable, not stuck in demo purgatory.
- Own the AI roadmap end to end, from the platform agents run on to the product features they power.
- Run LLMOps in practice: evaluation, prompt and model versioning, agent observability, and a real rollback path when behaviour drifts.
- Guardrails first: sandboxed execution, least-privilege and short-lived credentials, egress limits, cost and rate controls on every agent workload.
- Turn manual internal workflows into agent-assisted automation, with humans on the approval-critical paths.
- Enable the wider team to adopt AI tooling without new attack surface or spend surprises.

Head of Artificial Intelligence

- Led and managed a team of 5, ensuring efficient and effective support operations.
- Communicated with clients via chat, email, and tickets, providing prompt and professional assistance.
- Collaborated with clients to understand their needs, drafted technical specifications for developers, and oversaw the implementation of new functionalities.
- Managed bug fixes and quality control to maintain a high standard of system performance.
- Monitored and optimized costs for phone numbers and communication through the PBX system.
- Installed and configured the platform for clients, ensuring seamless deployment and integration.
- Authored clear and comprehensive instructions for clients and employees to facilitate system usage.
- Achieved a significant increase in support satisfaction, raising it from 5 to 9.3 (86%) since joining.
- Developed 15 new integrations for the platform in PHP, enhancing its functionality and value.

- Implemented remote backup to Dropbox and FTP server, ensuring data redundancy and disaster recovery.
- Managed Apache and Nginx web servers, optimizing performance and handling server configurations.
- Proficiently administered ISPmanager and Vesta control panels, facilitating efficient hosting management.
- Scaled servers to meet growing demands and ensure high availability.
- Created VPS instances for clients, customizing configurations to meet individual needs.
- Maintained and optimized MySQL and PostgreSQL databases for efficient data storage and retrieval.
- Configured Memcache and Redis for clients, improving application performance and caching capabilities.
- Implemented robust DDoS protection and real-time defense mechanisms to safeguard against attacks.

Linux System Administrator

- Provisioned infrastructure daily for testing, deploying, running tests, and decommissioning (using Terraform).
- Optimized costs, reducing expenses by 4 times.
- Configured SSO for Azure and AWS, and set up GitLab pipelines, Terraform infrastructure, and Terracost.
- Implemented infrastructure drift checks to ensure consistency.
- Developed DevOps procedures and documentation.
- Managed infrastructure on GCP, AWS, Azure, using Kubernetes, Helm, Argo, and Flux.
- Utilized Ansible for configuration management.
- Migrated from bare-metal to cloud environments.
- Ensured compliance with PCI DSS standards.
- Worked on IoT projects using AWS services such as SQS, IoT, SNS, Lambda, and Greengrass.
- Implement SonarQube, Sentry, PagerDuty, Trivy, owasp, openVAS
- Make regular reports by infracost, drift, tf diff, and auto-generate diagram of infra and documentation
- Configured notify to slack, telegram, teams e.t.c

Senior DevOps Engineer

Built the foundation the AI function now runs on. The bridge from DevOps/SRE into the first production AI workloads.
- Stood up the internal platform to run and observe AI/LLM workloads on existing cloud infrastructure.
- Replaced manual operational toil with scripted and agent-assisted pipelines.
- Set the security and cost guardrails early, before agents touched anything that mattered.
- Grew the scope from automation tooling to owning the AI direction, which led into the Head of AI role.

AI Platform & Automation Lead

- Installed and configured Windows desktops and Windows Server operating systems.
- Managed and maintained both Linux and Windows servers to ensure smooth operations and optimal performance.
- Utilized Active Directory and PowerShell for user and system management, enhancing efficiency in user access and system administration.
- Developed Bash scripts to automate various tasks and streamline routine processes.
- Oversaw the maintenance and administration of MySQL databases, ensuring data integrity and availability.
- Responsible for procuring office equipment, including PCs, keyboards, mice, cables, and other necessary peripherals, to facilitate a productive work environment.

System Administrator

- Design and implement AWS and OVH cloud architectures for clients' business applications.
- Utilize Containers/Orchestration tools (Kubernetes, Docker, Beanstalk) for scalable and efficient deployments.
- Manage Configuration Management with Ansible for streamlined configurations.
- Implement CI/CD pipelines using Jenkins and GitHub Actions to ensure smooth code integration and delivery.
- Provision infrastructure with Terraform, AWS CloudFormation, and Vagrant for reliable and automated setups.
- Utilize Bash and Python scripting for task automation and process optimization.
- Set up and maintain monitoring and logging systems with Prometheus, Grafana, Zabbix, Kibana, and ELK Stack.
- Administer various databases/search engines (MongoDB, PostgreSQL, MySQL, AWS DynamoDB, Clickhouse).
- Configure caching mechanisms (Memcache, Redis) to enhance application performance.
- Manage and optimize Nginx and Apache web servers for efficient traffic handling.

DevOps Engineer

- Provided technical support to clients via chat, email, and ticket system, resolving inquiries and addressing issues promptly.
- Successfully migrated clients' sites to our hosting platform, ensuring smooth transitions and minimal downtime.
- Proficiently cleaned and restored clients' sites from viruses, maintaining website security and data integrity.
- Managed domain renewals and registrations with partner domain registration services, ensuring domain availability and compliance.

Technical Support Engineer

- Developed new websites and maintained existing client sites, ensuring smooth functionality and optimal performance.
- Secured and cleaned sites from viruses and restored them after security breaches, preserving data integrity.
- Successfully migrated clients' businesses to AWS cloud, reducing costs by 40% while enhancing scalability.
- Installed and configured LAMP and LEMP stack servers, delivering robust web hosting solutions.
- Managed SSL certificates, ensuring secure data transmission for clients' websites.
- Created and configured VPS servers and mail servers for reliable and efficient hosting services.
- Finalized site deployments for WordPress, OpenCart, and Django platforms, delivering fully functional websites.
- Expertly migrated client sites and executed improvements for the FreePBX platform.
- Worked with various web servers, including IIS and HAproxy, to optimize traffic routing and load balancing.
- Developed Telegram bots in Python, enhancing communication and automat

DevOps, System Administrator, PHP and Python Developer

Building Termalin — SSH for AI agents. Give Claude Code & Cursor server access without your keys.

Know about svyatoslav pavlov's work experience, education, and much more. svyatoslav pavlov