Bachelor of Arts (BA)

Master of Business Administration (MBA)

• Led developers and designers to launch 7-Eleven pick-up services that increased revenue +25%

• Launched a customer service chatbot that reduced 30% of questions to the helpdesk

• Saved 4 hours of manual work daily by automating notifications when customers reject COD (Cash on Delivery) orders

Product Manager and Scrum Master

• Facilitated warehouse migration (IT, SOPs, and training); led an 8-people team to receive, store, and fulfill 4K pairs of shoes/day for an E-commerce startup• Analyzed operational performance and created a performance reporting template for a food &amp; beverage client, achieving a 60% reduction in the preparation time of client meeting materials • Proposed holistic warehousing solutions for an oil &amp; energy client to increase inventory visibility to 100%

Executive

• Collaborated with sales and marketing teams to develop a go-to-market strategy for ~US$2B mutual fund business segment based on competitor analysis (comparing fund performances, risks, and dividend ratios)

Assistant

• Spearheaded major operational restructuring and led a cross-functional team of 10 in France, Luxembourg, Hong Kong, and Taiwan to implement strategic plans, streamlining transaction process (e.g. halved processing time) for all investors

• Expanded operational capacities to integrate newly acquired Pioneer Investments firm; acquisition, implementation, and performance analysis of US$40K software

• Advised 2 investment firms seeking to enter the mutual fund market on operations

• Resolved a deadlock between Taiwan and Luxembourg offices related to Luxembourg’s client documentation requirements; reduced 25% of documents originally requested

Deputy Manager

• Collaborated with UK headquarters and managed Hong Kong, Singapore, and Luxembourg offices to resolve 1K+ investor issues including new accounts, dividends, KYC, products, transactions, and fees

• Identified 50+ financial institutions to launch automation and streamline transaction processes, cutting operational costs of 10 institutions by 18%

• Implemented Taiwan-specific control for inflowing Aberdeen funds (instead of raising subscription fees directly), thereby avoiding potential lawsuits from 100+ Taiwanese institutional clients

• Trained an operational team to minimize discrepancies of monthly fees receivable from 30% to an industry-leading 5%

• Tabulated and paid out US$1.8M in rebates quarterly, with 0% complaint rate

Officer, Investor Services

• Managed 3 project teams (Onboarding, Machine Learning, and SaaS E-commerce) across India, Japan, Singapore, USA, and Taiwan
 • Oversaw integration of a machine learning recommendation API, increasing total revenue in Japan +18% and new users revenue in Taiwan +65% • Shipped 25+ A/B tests to improve AI recommendations, generating additional new users revenue in Japan and Taiwan +40% • Developed a Jira macro and standardized release note templates, reducing 80% turnaround time

Project Manager

Technical Account/Project Manager • Scrum Master • INSEAD MBA

github

devto

medium

productHunt

hashnode

gumroad

Know about TC Wang’s work experience, education, cohorts, certifications, and much more. TC Wang