Market Research: B2B

Speaking Confidently and Effectively

Bachelor's degree

Master of Arts - MA

Led QA operations for major gaming and entertainment clients at one of Europe's largest testing studios
in Warsaw, Poland.
· Managed a team of 15+ QA specialists
· 30% improvement in delivery efficiency through process and workflow redesign
· 25% reduction in bug recurrence via improved regression testing
· Cut new hire onboarding time by 20%

Quality Assurance Analyst

Social Media Manager

QA for high-stakes mobile gaming projects at Testronic's Warsaw studio. Progressed to QA Analyst role within two years.

FQA Technician

Responsible for UZINFOCOM's international business – product positioning, partnerships, and market entry  across EU and US.

Own two flagship AI solutions end-to-end:
· Muxlisa – speech recognition (ASR), TTS, real-time voice  agents, and speech analytics. Built from zero; benchmarked #1  against 7 competing systems (WER 11.39%, call-centre corpus).
· MyID – production eKYC platform: liveness detection, face  match, document OCR, fraud signals. 250M+ verifications.  iBeta-certified to ISO 30107-3 PAD Level 1.

Also leading UZINFOCOM's AI engineering export – senior ML  teams embedded into EU/US client stacks within two weeks.

Director of AI Solutions, International

Selected by UNDP to lead Uzbekistan's national AI Landscape Assessment (AILA) – in collaboration with the Ministry of Digital Technologies.
· Assessed Uzbekistan's AI policy, legal frameworks, and institutional readiness at a national level
· Conducted interviews with senior government officials, AI experts, and industry stakeholders
· Contributed to national AI governance policy recommendations included in the official report
· Presented findings directly to senior government officials on next steps for the AI ecosystem

National Consultant – AI Landscape Assessment | UNDP Uzbekistan

- Leading the strategic vision and roadmap for the Muxlisa AI project.
- Managing cross-functional teams to define requirements and drive agile product development.
- Prioritizing the product backlog, ensuring timely delivery of innovative AI solutions.
- Engaging with key stakeholders to gather feedback and continuously refine product strategy.
- Monitoring industry trends and competitor activities to maintain a forward-thinking approach and keep Muxlisa AI ahead of the curve.
- Led negotiations with strategic partners for both data acquisition and sales in commercial sector, and provided expert consultation to governmental ministries and agencies on integrating AI into their workflows.
- Established a robust ML team with defined goals and formed a dedicated annotation team to ensure consistent, high-quality datasets. Introduced a monthly evaluation framework across all departments to boost clarity and accountability.
- Launched 2 SaaS products from concept

Product Owner – Muxlisa AI

Took on product ownership of Muxlisa – UZINFOCOM's speech AI platform – with a small ML team, early-stage models, platform stability issues, and limited commercial traction.

MODEL QUALITY
· STT WER: 60% → 10% on call-centre audio – lowest on the Uzbek market; ranked #1 in independent benchmark against 7 competing systems
· TTS MOS: 4.1 – best on the Uzbek market
· Diarization model: built and shipped from scratch
· LLM: fine-tuned open-source model on proprietary Uzbek data; merged base and instruct checkpoints with supervised fine-tuning

PLATFORM & RELIABILITY
· Resolved significant accumulated technical debt – enabling stable operation at 30x higher API load
· Obtained state certifications and passed official technical expert evaluations – qualifying Muxlisa for government and enterprise procurement

COMMERCIAL GROWTH
· Paying users: 50x growth over 18 months
· STT API requests: 30x growth
· TTS API requests: 4x growth

TEAM & CAPABILITY
· Built annotation function from zero – 50 a

Product Lead – Muxlisa AI

Led commercial development for UZINFOCOM's AI portfolio across banking, telco, and government sectors.
· MyID: grew transactions 10x; took product to international markets with global clients
· Launched UzAirports — mobile app for Uzbekistan's airport network
· Contributed to go-to-market for Video Analytics and MyID Palm
· Represented UZINFOCOM at TechCrunch Disrupt, Seamless Middle East, Digital Uzbekistan
· Built partnerships across 5+ countries

Business Development Manager in the AI Department

AI Enthusiast

Know about Ulugbek Shakirov's work experience, education, bootcamps, certifications, and much more. Ulugbek Shakirov