AI Engineer

Umair Naeem • Peerlist

<h3>An AI support agent that answers from your help docs, links the source, says when it doesn’t know, and hands off to a person.</h3><ul><li>Answers only from your docs: Sourced AI answers your customers from your own documentation, ensuring accuracy and trust.</li><li>Cites every answer: Every response includes a link to the specific passage used, allowing for easy verification.</li><li>Says when it doesn’t know: The AI clearly states when it cannot find an answer in the provided documents, preventing misinformation.</li><li>Hands off to your team: Seamlessly transfers the conversation to a human agent when needed, ensuring customer satisfaction.</li><li>Gap report: Collects questions the AI couldn't answer, helping you identify documentation gaps and improve your knowledge base.</li><li>Multiple AI provider options: Choose between Gemini, OpenAI, or Claude, with the flexibility to switch providers without changing your setup.</li></ul>Under the hood, Sourced AI processes your documents in four steps: ingestion, splitting into passages, matching questions to relevant passages, and finally, generating an answer with sources. This ensures that the AI is always grounded in your specific information.Compared to generic AI chatbots, Sourced AI offers significant advantages by providing cited answers, admitting when it doesn't know, offering human handoff, and generating a gap report. This makes it a more reliable and efficient tool for customer support.