Worked as the primary product designer for a hospitality ecosystem serving homeowners, caretakers, and internal operations.
Key Work
• Designed the Home Owner App end-to-end, enabling villa owners to track bookings, earnings, payouts, reviews, and performance insights.
• Led the design of the Caretaker App, streamlining daily tasks, checklists, approvals, issue reporting, and operational workflows for on-ground staff.
• Designed internal tools for revenue tracking, booking operations, communication, and reporting.
• Introduced new product features such as Projected Revenue, AI Review Summaries, Monthly Targets, and improved financial dashboards.
Impact
• The Home Owner App achieved 75%+ active adoption, improving transparency and reducing support queries.
• The Caretaker App improved operational clarity, reduced process friction, and enabled faster issue resolution for on-ground teams.
• Strengthened communication loops between owners, caretakers, and the central operations te