Master's Degree

Responsible for all the customizations on top of the out-of-the-box Product:
  –  Managing the team of 8 people (BAs, Developers, QAs)
  –  Number of successfully delivered projects for clients in the USA and Germany 
  –  2+ years of work experience in ServiceNow

Professional Services Manager

Leading the team in providing full development cycle in ServiceNow: 
▪ Acting as Product Manager for IT service portfolio 
▪ Responsible for Product Roadmap, features shipping and stakeholders management 
▪ Responsible for full SDLC – discovery, implementation, post-launch support 
▪ Leading the ServiceNow team of 10 (BA, Devs, QA) 

Achievements: 
▪ Successfully managed roadmap for 20+ IT transformation projects for ITSM and HR 
▪ Only Delivery Manager to secure upsells - expanded scope on existing accounts

Lead Delivery Manager

Projects in banking, retail and logistics (Ukraine and Russia):
  – 	Participation in strategy definition and implementation
  – 	Data collection, processing and analysis
  – 	Preparation of analytical reports and presentations 

Achievements:
 -	Have analyzed and provided €50 mln loan approval to Russian transportation company from EBRD
 -	Prepared winning presentations for different tenders

Business Analyst

Professional and Managed services for a few of the largest customers:
  –  Responsible for general customer success both in operations and strategic development
  –  Have fulfilled different roles with different focuses and levels of responsibility, from Business analyst to Customer success director
  –  Have initiated, implemented and charged for several new product modules for different clients
  –  Successfully delivered integrations with other partners and external systems in Europe and the USA

Customer Success Manager

Full product development lifecycle from idea to commercial launch:
 – 	Analysis of products, competitors, business models and drivers
 –  	Defining the product USP, preparation of business cases and Product requirements
 – 	Managing the product development, monitoring and launch
 – 	Preparing reports and presentations to the stakeholders

Achievements:
 -	Have led and  launched two products with gross revenue $2+ mln / year 
 -	Reviewed and closed unprofitable products – cut $0.3 mln / year losses
 -	Successfully completed the project started 4 years before my take-in

Product Development Manager

Full Product & Project development cycle from idea to commercial launch:
 - Responsible for the whole back office (Self-Service, Analytics, Assets, Configs etc) 
 - Backlog management, solution design, product requirements preparation, implementation coordination, feature delivery

Achievements:
 - Have released 2 (out of 5) brand-new Product Modules that transformed the Analytical Product into a Client Management System
 - Have increased the number of active users 2.5x times per year

Product Owner

End to end implementation and continuous improvement of IT services for large multinational companies:
 - Full Product & Project development cycle from idea to post-launch enhancements
 - Ultimate owner and representer of the ‘Mobile’ Product
 - Coordination of R&D (8+ people) and constant communication with different stakeholders

Achievements:
 - Have led and successfully finished two 6-months Product releases with 10+ large new features in each
 - Led and launched iOS version and SaaS version of the main Product

Participating in the new Product development:
 –  Analysis of business cases, demands, and requirements
 –  Responsible for the development of separate modules

Service to gather what happened into events on a timeline - then follow it as a map, cards or narrative, from every point of view.
For journalists, researchers, educators, travelers - and anyone with a story that unfolds in time.

Pet Project

Owner

Balanced Product Manager from Ukraine

Know about Oleksii Khodenko's work experience, education, and much more. Oleksii Khodenko