As Technical Team Leader, I lead a cross-functional engineering team responsible for the end-to-end reliability, deployment, and performance of high-availability enterprise systems. My focus bridges hands-on software delivery with strategic team mentorship.
Engineering & System Health: Maintained 99.5%+ SLA compliance for Tier-1 clients by managing major incidents, driving root cause analyses, and engineering custom monitoring tools via Grafana, Bash automation, and internal APIs.
Architecture & Delivery: Steer production deployments on Linux (Ubuntu/RHEL), overseeing systemd service persistence, security policies, and performance tuning.
Pre-Sales & Stakeholders: Lead technical demos and solution deep-dives for prospective clients, translating complex technical architectures into clear business value.
Mentorship & Culture: Designed training frameworks for junior engineers and introduced structured appraisal systems to build a fast-moving, accountable engineering culture.
