Salesforce Ohana Culture

Salesforce.com Certified Advanced Developer

Salesforce.com Certified Administrator

Coaching & Feedback

Culture of Feedback

Trust & Influence

Salesforce.com Certified Advanced Administrator

Certified Scrum Master

Salesforce.com Certified Developer

Salesforce.com Certified Sales Cloud Consultant

Bachelor

Master

Tom spearheaded transformative customer initiatives across Salesforce, leading a high-performing senior success architect team, offshore adoption team, and vendor relationships for a team that scaled to 100+ people globally. His team was responsible for the global readiness and execution of customer adoption programs for new Salesforce Industries products, generative AI solutions, security uplift, and environment migration. His strategic acumen and customer-centric approach played a pivotal role in addressing escalations, mitigating attrition risks, and improving products and services to meet customer needs.

Vice President, Customer Success, Global Readiness - Industries, Technology, and Security

Developed Learning Management System (LMS) and SCORM Compliant online education content and strategic simulation systems for government agencies including the US Naval Postgraduate School (NPS), the US Army Northern Command (ARNORTH), the Department of Homeland Security (DHS), and the Federal Emergency Management Agency (FEMA).

Technical Architect

Tom pioneered the launch of global product adoption programs for Customer Success, including development of KPIs and incentives to drive progress along the customer lifecycle. He led collaboration with Product and Field teams to deeply understand customer feedback, facilitating iterative updates and enhancements that directly addressed user needs and preferences. His team’s operational rigor and collaboration with product teams resulted in substantial increases in user adoption and customer satisfaction.

Senior Director, Customer Success - Product Adoption

Enhanced Animate Arts program by developing and teaching a curriculum combining fine art and computer science.

Adjunct Professor

In his role, Tom led an effective, scalable customer-facing team consisting of senior success architects and third-party contractors. This team facilitated customer adoption and managed change at massive scale. Tom also spearheaded cross-functional executive collaboration to drive important corporate and board initiatives. This resulted in improved customer loyalty and adoption, and created opportunities for new offerings. Tom consistently prioritized empathy, engaging with top-tier escalated customers to understand their needs and address their concerns. This approach helped mitigate revenue risk. His leadership in driving strategic product adoption initiatives, exceeding security uplift goals, and enhancing terms of service demonstrated his commitment to excellence and customer success.

Vice President, Product Adoption

Vice President, Customer Success - Critical Initiatives

Led technical delivery team at high-growth company that became known as the premier provider of custom mobile app design, architecture, and development in the Salesforce ecosystem. Acquired by Salesforce in 2012.

Practice Director

As Senior Director, Tom led technical and sales support teams in designing, developing, and delivering custom enterprise-ready mobile apps for 82 customers. His proactive identification and resolution of project risks and challenges contributed to the timely delivery of high-quality mobile solutions, generating significant SOW bookings.

Senior Director - Professional Services, Mobile Practice

Tom heads AI consulting engagements at Altimetrik, a global data and digital engineering company. With over 7,000 employees, Altimetrik helps enterprises stay competitive in the age of AI and digital business.

SVP, AI and Data GTM

SVP, AI and Digital Business

Leading a high-performing technical and project management team with both on-shore and off-shore team members, Tom championed the development and launch of impactful business value and productivity apps tailored for "Premier Support" customers. His close collaboration with key stakeholders and iterative improvements showcased his expertise in app functionality enhancement.

Senior Director, Salesforce Success Cloud, Premier Apps

YouEx.ai exists to make AI easy.
- Easy to set up.
- Easy to use.
- Easy to love.

We believe AI in business shouldn’t be about technical complexity, expensive consultants, or long rollouts. It should feel natural, deliver value fast, and fit the way people already work.

Because with AI, intelligence isn’t enough.

Your experience is what matters. That’s YouEx.ai.

Tom Gersic

Tom Gersic is a former Salesforce VP, AI GTM leader, and current founder and CEO of YouEx.ai