Building Better AI products

Okello W • Peerlist

<h3>AI-powered WhatsApp commerce for Kenyan SMBs</h3>ChatPilot is an AI agent designed to revolutionize how small and medium-sized businesses in Kenya operate on WhatsApp. It automates customer interactions, streamlines sales processes, and enhances revenue generation.

<h3>Key Features:</h3><ul><li>AI-driven Customer Support: Handles routine customer questions 24/7, freeing up business owners' time.</li><li>Seamless Commerce: Facilitates customer questions, takes bookings, and processes M-Pesa payments directly within WhatsApp.</li><li>Automated Follow-ups: Runs automated follow-up sequences to recover missed revenue and engage customers.</li><li>Ad Spend Optimization: Reports WhatsApp sales back to Meta and Google for better ad targeting and ROI.</li><li>Targeted Campaigns: Transforms contact lists into targeted sales campaigns and broadcasts.</li><li>Data &amp; Analytics: Provides insights into which ads, products, and messages are driving revenue.</li><li>User-Friendly: Requires no technical skills and can be managed from a phone.</li><li>WhatsApp Coexistence: Allows businesses to use their existing WhatsApp number while keeping personal and business chats separate.</li></ul>

<h3>Workflow Automation:</h3>ChatPilot manages three critical moments in the customer journey:<ol><li>AI Response: Understands customer intent and provides instant, context-aware replies, including product details and delivery information.</li><li>Payment Collection: Enables M-Pesa payments directly within the chat thread via STK push, confirming transactions seamlessly.</li><li>Revenue Follow-up: Implements measured workflows for follow-ups and reminders to recover potential lost sales and track campaign performance.</li></ol>

ChatPilot transforms WhatsApp from a communication channel into a powerful sales and customer engagement tool, enabling businesses to operate more efficiently and profitably.