First week on a new project. I ask the lead nurse which part of the system she uses most. She opens a browser, navigates to the product, then immediately opens a second tab – a Goo

Product & visual designer. I find what's broken and fix that, not the symptom, the thing underneath it.

Eight years in. Here's what I've stopped pretending I don't see.

Medtech UX is broken. Everyone knows. Nobody says it.

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