Support on a multi-customer environment, designing and deploying new customer systems on an IBM Power System S822. In my current role it is my responsibility to deploy new IBM iSeries systems based on customer specification. This may include tape restores of their current systems to migrate over. I also have UNIX duties in a small team of 3, and this includes deploying new virtual UNIX/Linux machines, supporting disk space and performance issues as well as end user login issues.

• 3rd Line Technical Support
• Manage and maintain the customer infrastructure
• Design and build new server platforms for customers
• Extended support of new customer platforms including data refreshes and fixes 
• Support ticket management (Service-Now)
• Google Apps knowledge (Gmail, GDrive, GDocs, GCal)
• Strong customer service, problem-solving and teamwork abilities
• Excellent communication and interpersonal skills
• Extensive knowledge of Windows 7, MacOS, iOS, IBM iSeries
• I participate in on-call du

• Respond to internal server and networking
• Create and manage internal ticket queues
• Investigate potential service issues and escalate to designated team if required
• Ensure internal and contractual SLA is maintained
• Carry out regular admin tasks such as tape backups, server checks etc
• Produce a weekly service report
• Maintain/update all service operational processes & procedures.

<p class="leading-6">During my time as a Senior Help Desk Technician, I had to support customers in a multi-operating system environment, including managing the server infrastructure, assisting with large-scale roll-out projects, responding to alerts through our Nagios monitoring system, and providing face-to-face and over the phone support. It was a job of balance, ensuring SLAs were maintained, helping our customers to have an issue free experience. It required strong technical skills, problem-solving abilities, and effective communication with customers and team members.</p>

Product Management

Nagios

Technical Project Manager @ JET

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Jamie McCallum • Technical Operations at Just Eat Takeaway.com • Peerlist Profile

Velocity had sold a customer on managed services and as such that meant that we would bring the customers infrastructure over for Velocity to host and manage which would in turn provide far better support and reliability.
So the initial tas

IBM iSeries Design & Implementation

I was brought in to the company to gain some experience in IT as I had none. While studying at college I had been given the fantastic job of heading the Windows 7 deployment project. I played many roles in this job, ordering the equipment n