Jamie McCallum

During my time as a Senior Help Desk Technician, I had to support customers in a multi-operating system environment, including managing the server infrastructure, assisting with large-scale roll-out projects, responding to alerts through our Nagios monitoring system, and providing face-to-face and over the phone support. It was a job of balance, ensuring SLAs were maintained, helping our customers to have an issue free experience. It required strong technical skills, problem-solving abilities, and effective communication with customers and team members.