-Assisted local residents with Windows/Linux OS tasks

-Taught sessions utilizing Microsoft Office and LibreOffice

Windows/Linux OS assistance volunteer

Summer Orientation Volunteer

-Distributed fresh fruits and vegetables to UNC - Chapel Hill staff, faculty, and students

Nourish/SproutUNC Organic Produce Information/Pick-up Booth Volunteer

Volunteer

-Organized and shelved over a 1,000 books

-Photocopied and categorized newspaper articles for historical preservation 

-Used online databases to store and research information

Office Assistant

Master of Information Science - MIS

Bachelor’s Degree

Study Abroad

High School

Democratizing research
+ Upgraded, redesigned, and contributed how-to guides to Credit Karma’s internal democratized research program, used by the 30+ person design team and 20+ PMs

+ Created a best-practices guide on recruitment screeners as well as a directory of all of the program’s best practice guidelines, templates, and other materials to date

Concept Testing 
+ Identified key learning objectives working closely with design, research, and product stakeholders to ensure alignment with business goals

+ Planned and conducted eight 30-minute moderated interviews (via UserTesting) to concept test Credit Karma’s new product feature: Instant Karma

+ Created discussion guide, test scheduling, and recruitment screener

+ Co-analyzed and synthesized qualitative data using Miro and determined common themes across data points, identifying pain points within the Instant Karma interface

+ Presented findings to 18 stakeholders, and advised actionable next steps to inform product direction

Product Research Intern

- Facilitated tests to analyze collaborative search methods using chat bots in Slack (a communicative channel platform)

- Explored aspects of collaborative search experiences by observing participant behavior (verbal and written) when using chat bots to complete tasks

- Evaluated effectiveness, user interface and overall user experience of chat bots for task-focused collaborative communication

Interactive Information System Laboratory Research Assistant

- Works closely with Google UX researchers to structure and organize UX studies

- Manages all scheduling details, logistics, and timelines for multiple UX studies

- Creates participant screeners to ensure high-quality sample pool for researchers

- Identifies key participant requirements for studies and sources, screens and recruits research participants

User Experience Research Coordinator at Google

-Distributed keys, information, and paperwork to 3,000+ incoming students and parents

-Created working system that stored and redistributed student’s luggage and computers

-Organized and utilized spreadsheets in order to check-in and check-out students and parents

-Communicated thoroughly with and answered questions for other UNC Housing Staff and 3,000+ incoming students and parents

Orientation Conference Advisor

- Analyzed metrics from 3 Amazon Web Services CloudWatch namespaces (EC2, RDS, ELB)

- Programmed open source software (InfluxDB, Telegraf, Grafana) to collect, store, and visualize AWS CloudWatch time-series data

- Visualized data by designing and developing graphs and charts using Grafana

- Communicated and collaborated with Database Administration team within Shared Tech

Data Engineering Intern

-Mainlined and updated SalesForce database information for multiple clients 

-Analyzed survey results on FormAssembly and designed a relevant database structure

-Utilized SalesForce Trailhead to develop and design databases for data storage and retrieval 

-Identified multiple data inconsistencies and helped with their resolution

Data Analyst Intern

-Developed project plans, assigned duties, executed, controlled and achieved objectives of furniture installation and audio/video equipment enhancement projects 

-Facilitated the renovation and cable management of 17 conference rooms in Red Hat Tower 

-Meticulously created and analyzed budget-tracking spreadsheets using Google Sheets and Smartsheets 

-Managed a refurbishment budget of over $800,000

-Developed communication channels and resolved the logistical issues pertaining to external construction, design, electrical, and cable management vendors

-Maintained and organized constant communication with associates from 4 Red Hat departments (IT, Branding Team, People Team, and Global Workplace Solutions Team)

IT Associate Productivity Services Intern

-American Red Cross trained in first-aid and CPR with thorough knowledge and understanding to recognize and respond effectively to emergencies

-Took part in regular in-service training sessions and exhibited leadership, customer service, and decisions-making skills

-Executed 3 active in-water rescues where emergency care was implemented

Lifeguard

Product Researcher

Product Researcher at Credit Karma

Know about Jordan Dodson's work experience, education, and much more. Jordan Dodson